SonderMind reviews

Each and every employee is heavily overworked, which would be more acceptable if the salaries weren't well below market (unless you're a software developer or an executive). The company is barely keeping up with the growth it's experiencing which puts an enormous strain on every department. Employees are regularly pushed to the point of emotional breakdowns so much that it's treated as a normality. Zero upward advancement available for employees. New positions will open within your department that you are qualified for, but recruiters will undoubtedly hire out for them and act like you're crazy for thinking you'd have a shot for the position. Expect no additional compensation after a year of employment. If you ask, the answer will be something vague like, "work harder and we'll revisit the conversation" which really makes employees feel undervalued. Speaking up about this will put your job at risk. In general, growth and profit became more important to the company than employee wellness the longer I worked there. It is shocking how little the company supports employee wellness considering they are a mental health company.

Majority of C Suite has seen MASSIVE turnover. The CEO keeps his good friends in these leadership positions (with minimal experience) instead of looking to fill those positions with subject matter experts that are suited to take on the high growth pains the company is seeing. They continuously fail up. Once a manager leaves they promote interim managers from other departments (sales to success, data to support, marketing to community) who often times are new themselves and do not have a grasp on the business or how they can make a specific team successful. SonderMind releases communication publicly boasting "we value mental health and take it seriously, so we are going to tell our employees to take time off"... they left out the asterisk here and had actually communicated (internally, of course) that most non exempt employees, specifically in customer operations (billing, customer support, care coordination) have to work still, albeit the rest of the company would be out of office to "focus on their mental health". Even though my team was not on the receiving end of that, the decision that was made to ostracize those teams was pretty representative of what they prioritize ($$). It was VERY uncomfortable to see that department get blatantly disregarded and it seems like that was a common theme in the time I worked there. Nobody could bring this up in our all hands without being dismissed or censored. All in all, this company overworks and undervalues most of their employees if they are not well liked or within the circle of "the boys club".