SonderMind reviews

3.5

56% would recommend to a friend

(186 total reviews)
avatar

Mark Frank

58% approve of CEO

57% positive business outlook

SonderMind has an employee rating of 3.5 out of 5 stars, based on 186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SonderMind employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

186 reviews
1.0
Sep 13, 2022

Honeymoon phase (it was good at first)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Great benefits (401k matching, health insurance, stock options, unlimited PTO, etc) -Amazing co-workers -Good work-life balance UNLESS you are a wellness coordinator (client/therapist support) -Fully remote -Potential to have a good product All in all, this was exactly like the honeymoon phase that relationships endure: it was amazing at first and then it slowly started crumbling.

Cons

-Terrible compensation. With inflation growing, it's even worse. I was barely able to pay my bills (to the point that my parents were helping me some months; talk about embarrassment) and could never enjoy the small things in life (like eating out) because I didn't have the money. -Favoritism and cliques. You are only moved up in the company if you are a favorite within upper management. -The product could be amazing but they do not care to fix the issues with it. Instead they deploy bandaid fixes and once the bandaid fix fails, they deploy another bandaid. Take the time to actually fix the bugs and the product will be awesome. -They hire amazing, passionate, smart people and burn them out and run them into the ground resulting in employees quitting. -Employee turnover is VERY high, please take care when considering working at this company. -If you take issues to HR, they will sweep it under the rug in an effort to protect SonderMind. They are not there to support you as an employee. -This company negatively impacted my mental health more than I could have ever imagined. The irony in that is shocking since this is a company that seeks to help clients improve their mental health. -They say that they care about their employees, yet they force the support team to work on days that the ENTIRE company has off. Ex: the whole company gets the last week of the year off EXCEPT for the support team. It felt incredibly wrong taking that week off myself, knowing that the support team was still working. Overall they have many improvements to make before they are a good company internally. There is so much potential here, but they don't seem to care to make changes.

3.0
Sep 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Good pay, sometimes a good boss

Cons

Heavy management turnaround and they will not let you know when they’re gonna make a big company change until the last minute.

5.0
Sep 7, 2022

Great (9 out 10)

Recommend
CEO approval
Business Outlook

Pros

I think the pay is fair in MD- $79 an hour for face-to-face therapy by video. $87 for intake session. The ease of working from home can't be beat. I work part-time and I had to stop taking client. People are in dire straits post-pandemic and they are hungry for help. I didn't have to hustle for my clients like SonderMind suggests that we do (trying to make 3 contacts with a person that is only vaguely interested in counseling is a waste of time)! I like the diversity of the clients. Most of my clients are folks struggling with anxiety. I like the note taking system and I appreciate them making it easy for us, yet legally responsible. You don't have to wait for the insurance company to bless your notes; SonderMind pays you upfront. SonderMind pays for no-shows. I am grateful to work for SonderMind!

Cons

Ideally, we as counselors and social workers would be making 3 figures an hour. It took a couple months for me to be working due to the insurance verification systems (not SonderMind's fault) but I consider it a blessing to be connected with insurance companies now.

Viewing 133 - 135 of 186 Reviews

Glassdoor has 266 SonderMind reviews submitted anonymously by SonderMind employees. Read employee reviews and ratings on Glassdoor to decide if SonderMind is right for you.