SonderMind reviews

3.5

56% would recommend to a friend

(186 total reviews)
avatar

Mark Frank

58% approve of CEO

57% positive business outlook

SonderMind has an employee rating of 3.5 out of 5 stars, based on 186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SonderMind employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

186 reviews
4.0
Sep 2, 2025

Solid. Not perfect.

Recommend
CEO approval
Business Outlook

Pros

- The people and the mission are great. - Great transparency with monthly all-hands meetings where we drill into company goals and why they were hit or missed. - The technology is generally solid - we have DevOps and CloudOps to keep the lights on, robust unit- and end-to-end tests that run in every pipeline, and engineers have autonomy in what tech stack to use for new projects. - There are some really talented technical minds here, and folks are generally happy to help with issues that come up. - In some cases the company will pay for conference attendance or classes. - Good work-life-balance and solid benefits (4% 401k match, unlimited PTO with 3 week minimum, HDHP/HSA option). - Annual "SonderMind Shift" event where every employee comes in person generally has engaging programming and fun team-building activities.

Cons

- Your performance is judged in part by how much you use AI. - Layoffs, re-orgs, and manager changes are common, which hurts employees during performance review season. - Promotions result in higher responsibilities and accountability but with low/mediocre salary increases. Pay is otherwise mediocre with low or no pay increases, depending on the year. - Priorities shift often and deadlines are sometimes tight. This is under the guise of a fast-moving start-up mentality, but it results in messy code and buggy products. Leadership says to spend 30% of our time on tech debt but product timelines don't allow the capacity for it. - Respectfully communicating disagreements with company policies may hurt your performance review. - DEI and accessibility used to be priorities but are never mentioned nowadays.

1.0
Sep 2, 2025
Recommend
CEO approval
Business Outlook

Pros

I have never felt so mentally drained and unstable from any job before.

Cons

SonderMind operates like a complete circus. The company is disorganized and chaotic, ruled by arrogant leadership that treats employees with utter disregard. The CEO and upper management create a toxic environment where verbal abuse and hostility are routine. Anyone considering this job should beware of the harmful and ill-mannered leaders running the show.

5.0
Aug 27, 2025
Recommend
CEO approval
Business Outlook

Pros

SonderMind is an organized, transparent, and informative company with strong alignment between its mission and day-to-day operations. From the start, I’ve experienced excellent collaboration and support across teams. The focus on expanding access to mental health care through technology is both inspiring and meaningful, and I’m excited to be part of such a great company that is truly making a difference.

Cons

As with any organization that is scaling, some systems are still being refined. I view these not as setbacks, but as opportunities for growth. The encouraging part is that improvements are already in progress, and the company takes feedback seriously. This commitment to continuous enhancement ensures patients and providers will have an even smoother experience moving forward.

Viewing 25 - 27 of 186 Reviews

Glassdoor has 266 SonderMind reviews submitted anonymously by SonderMind employees. Read employee reviews and ratings on Glassdoor to decide if SonderMind is right for you.