Is Sorenson Communications a good company to work for?

Sorenson Communications has an overall rating of 3.1 out of 5, based on over 674 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 36% of employees would recommend working at Sorenson Communications to a friend and 32% have a positive outlook for the business. The best reviews about Sorenson Communications have been left by employees working as Leiter Kundensupport / Betriebsleiter , Trainer and Video Interpreter .

Does Sorenson Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Sorenson Communications employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Sorenson Communications. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Sorenson Communications?

36% of Sorenson Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sorenson Communications 3.6 out of 5 for work life balance, 3.0 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at Sorenson Communications?

Captioning Agent (102) , Interpreter (28) , Captioning Agent (CA) (27) , VRS Interpreter (22) , Sign Language Interpreter (20) , Caption Agent (19) , Video Interpreter (19) , Operations Coordinator (17) , Video Relay Interpreter (16) , Communications Assistant (12) , Leiter Kundensupport / Betriebsleiter (12) , Account Manager (11) , Trainer (11) , Captioning Assistant (9) , Customer Service Representative (9)

What are the pros of working at Sorenson Communications according to real employee reviews?

"Flexible schedule, work from home" ((in 35 reviews)); "Great for people who are introverts!" ((in 29 reviews)); "Flexible Hours (I was able to complete schooling and switch my schedule around to fit each semester's hours)" ((in 28 reviews)); "Might be good for college student because of the flexible schedule." ((in 28 reviews)); "Benefits were good." ((in 21 reviews))

What are the cons of working at Sorenson Communications according to real employee reviews?

"Management was poor." ((in 48 reviews)); "low pay and not very flexible on scheduling" ((in 39 reviews)); "Major layoffs in 2022 without much warning" ((in 14 reviews)); "NO raise in many many years." ((in 14 reviews)); "Taking time off is a pain" ((in 7 reviews))

What are employees saying about Sorenson Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sorenson Communications layoffs and their outlook for job security at Sorenson Communications in 2026.

What are the top reviewed Sorenson Communications locations?

Salt Lake City , Taylorsville , San Antonio , Henderson , Scottsdale , Rochester , Las Vegas , Tucson , Colorado Springs , Austin , Meridian , Atlanta , Dallas , Houston , San Diego , Denver , Tampa , Saint George , Orem , St. George , Saint Paul , Cincinnati , Riverside , Boise , Kansas City , New York , Oklahoma City , Los Angeles , Vancouver , Orlando

Sorenson Communications reviews

3.1

36% would recommend to a friend

(655 total reviews)

Paget Alves

27% approve of CEO

32% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sorenson Communications has an employee rating of 3.1 out of 5 stars, based on 655 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sorenson Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

655 reviews

3.0

Jul 15, 2025

Small pay

Mentor assistant

Recommend

CEO approval

Business Outlook

Pros

Some managers and supervisors we’re great

Cons

I was there for 7 years and all I got was a 7 cent, yes, CENT, raise. They play favorites

4.0

Jul 14, 2025

Good

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good team that I worked with.

Cons

Company is reorganizing so lots of layoffs

3.0

Jul 12, 2025

It's a good stepping stone

Captioning agent

Recommend

CEO approval

Business Outlook

Pros

This is not a career. It's mostly for young adults looking for their first job, senior citizens looking for some easy part time work. The work is easy and mindless.

Cons

They start you at part time hours and you don't get benefits unless you work full time. You have to work your way up to full time. You can't have your phones in sight which sucks if you have family or kids that like to keep in touch with you throughout your shift. If you are a mom with small children this job likely won't work for you as it did not work out for me for this reason. I also didn't like that there was no assigned seating. Everyday you just had to hope to get the same spot, but if someone was in it you would just have to find the next open cubicle. It felt like a revolving door, as if they didn't want you to stay long term. Which makes sense now because the pay is super low and the hours not full time so no one could actually live and provide off the pay and hours alone.

Viewing 55 - 57 of 655 Reviews

Jobs at Sorenson Communications

ASL Technology Research Internship – Pose Extraction (2-6 months)

Videophone Customer Care Agent, Tier 1 (Remote)

ASL Technology Research Internship – ASL Linguistics (6 months)

Sign Language Interpreter - ASL/English VRS - Part Time - San Juan, Puerto Rico

Sign Language Interpreter - VRS - Part Time - Long Island, New York