Is Sorenson Communications a good company to work for?

Sorenson Communications has an overall rating of 3.1 out of 5, based on over 674 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 36% of employees would recommend working at Sorenson Communications to a friend and 32% have a positive outlook for the business. The best reviews about Sorenson Communications have been left by employees working as Leiter Kundensupport / Betriebsleiter , Trainer and Video Interpreter .

Does Sorenson Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Sorenson Communications employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Sorenson Communications. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Sorenson Communications?

36% of Sorenson Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sorenson Communications 3.6 out of 5 for work life balance, 3.0 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at Sorenson Communications?

Captioning Agent (102) , Interpreter (28) , Captioning Agent (CA) (27) , VRS Interpreter (22) , Sign Language Interpreter (20) , Caption Agent (19) , Video Interpreter (19) , Operations Coordinator (17) , Video Relay Interpreter (16) , Communications Assistant (12) , Leiter Kundensupport / Betriebsleiter (12) , Account Manager (11) , Trainer (11) , Captioning Assistant (9) , Customer Service Representative (9)

What are the pros of working at Sorenson Communications according to real employee reviews?

"Option available to work from home." ((in 33 reviews)); "Great for people who are introverts!" ((in 32 reviews)); "Flexible schedules and if you're an introvert this job is perfect for you." ((in 30 reviews)); "Flexible Hours (I was able to complete schooling and switch my schedule around to fit each semester's hours)" ((in 29 reviews)); "Benefits were good." ((in 23 reviews))

What are the cons of working at Sorenson Communications according to real employee reviews?

"Management was poor." ((in 50 reviews)); "low pay and not very flexible on scheduling" ((in 37 reviews)); "Major layoffs in 2022 without much warning" ((in 13 reviews)); "NO raise in many many years." ((in 13 reviews)); "No pay raises for many years." ((in 6 reviews))

What are employees saying about Sorenson Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sorenson Communications layoffs and their outlook for job security at Sorenson Communications in 2026.

What are the top reviewed Sorenson Communications locations?

Salt Lake City , Taylorsville , San Antonio , Henderson , Scottsdale , Rochester , Las Vegas , Tucson , Colorado Springs , Austin , Meridian , Atlanta , Dallas , Houston , San Diego , Denver , Tampa , Saint George , Orem , St. George , Saint Paul , Cincinnati , Riverside , Boise , Kansas City , New York , Oklahoma City , Los Angeles , Vancouver , Orlando

Sorenson Communications reviews

3.1

36% would recommend to a friend

(655 total reviews)

Paget Alves

27% approve of CEO

32% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sorenson Communications has an employee rating of 3.1 out of 5 stars, based on 655 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sorenson Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

655 reviews

3.0

Jan 11, 2013

It's not too bad..

Video relay interpreter

Recommend

CEO approval

Business Outlook

Pros

flexible schedule 401k for part time dependable company with good foundation to last through ups and downs of this still new technology

Cons

Their priorities are a little skewed, I often feel very last on the list of important players. The fact that you are "producing" minutes down the the half second is draining. There is a tiny margin of error when it comes to their money. Tiny as in down to the second. I feel that there is no advocate for the employee, it's just between the FCC and the mighty dollar. Customers are given 4th place in line behind all the middle management, lawyers, back office, etc, maybe then the interpreter. Every time there is a rule specifically stating that you are never supposed to do A, so many months later you will get a rule specifically stating that you need to do A from now on, (to be fair this is sometimes due to FCC rules that come up or improvements in technology.)

3.0

May 30, 2012

Great company to work for if you plan on advancing. Or need a decent paying job while attending school etc.

Trainer

Recommend

CEO approval

Business Outlook

Pros

great pay for the work. Great office setting. very structured if you like that sort of thing.

Cons

Management was very biased. Upper management didn't seem to know what was going on with middle management or how the employees on the phone felt.

2.0

Apr 5, 2012

Quality isn't the priority, minutes are! Deaf consumers concerns mean nothing to the company.

Video relay interpreter

Recommend

CEO approval

Business Outlook

Pros

decent hourly pay rate plenty of hours available to the preferred interpreters [meaning you are center managers friend or pet]

Cons

total lack of regard for interpreter quality...no one checks and no management cares about deaf complaints about interpreters firing dozens of RID certified interpreters and hiring uncertified interpreters only because they are cheaper having to sign up for bathroom breaks! god forbid you need to use the bathroom too long or too often. we are robots! total obsession with every minute an interpreter is working. if the billing clock isn't running, then an interpreter is a problem for the company. make interpreters feel like machines. don't care at all about repetitive motion injury. no health benefits either! the clock! the clock! everything is about the clock! don't breathe in between calls! hurry up answer! ridiculous management directives. every week we had a new policy and procedure and god forbid if we had any questions or didn't follow it immediately. made interpreters feel like factory parts. not people. am glad that i am no longer there and I feel sorry for the interpreters still there! take care of yourselves! sorenson won't...

Viewing 649 - 651 of 655 Reviews

Jobs at Sorenson Communications

ASL Technology Research Internship – Pose Extraction (2-6 months)

Videophone Customer Care Agent, Tier 1 (Remote)

ASL Technology Research Internship – ASL Linguistics (6 months)

Central Operations Administrator - Remote

Sign Language Interpreter - ASL/English VRS - Part Time - San Juan, Puerto Rico