Sovos reviews

I appreciate you taking the time to provide us with such detailed feedback. I am pleased to know that you find our flexible work model, including access to coworking locations, beneficial for maintaining your flexibility. It’s also great to know, although not surprising, that your team and manager have been positive and supportive during your time with us. Our people are the best part of Sovos. I do want to address your concerns, which I take very seriously. I understand that transitions and change can create uncertainty and that some of the recent changes and decisions made within the company have left you feeling unsettled and unsure of our culture. I feel a tremendous sense of responsibility to our employees, to create and sustain a work environment where employees can safely bring their whole selves to work. I want to assure you that the changes that we have made in the past, and the ones that we will make in the future, are not made unilaterally and only after much deliberation and thought. We owe it to our employees to make decisions that secure the future success of our organization, not just today, but for years to come. I feel confident that we are setting ourselves up to have a tremendous year, both in this FY and beyond. On the topic of in person events, we will continue to evaluate ways to bring our teams together, even when there is no longer a physical office space. Last week saw the European kick off events in person which brought many people together with positive feedback and ideas for future events – we are always open to new ideas and I would encourage you to share any of your own ideas with your manager. We are all learning to adapt to this model and it is important we all feel empowered to raise ideas which will ensure Sovos remains a fun place to work. Another opportunity to influence your local area’s events would be joining our Whole Living Committee who are always looking for new ideas for their in person, and virtual events.

Thank you for sharing your thoughts. I take your feedback seriously, as does our whole leadership team. When I joined Sovos, I spent the first few months traveling extensively to our locations to listen and learn from hundreds of employees, and to our clients and partners locations to listen and learn. What the market / clients wanted from Sovos and what over 2,500 Sovos employees wanted us to be as a company crystalized very quickly, and we have relentlessly been driving – and relentlessly communicating our strategy ever since. Over 100,000 Sovos customers, thousands of Sovos employees, and hundreds of Sovos partners very clearly understand, and more importantly not only support, but WANT us to execute on this strategy as fast as possible. We get high marks on the level of communication, transparency, and candor from employees, partners, and clients. This commitment to transparency and candor is an absolute hallmark of the company. This vision to move Sovos from a collection of regional point solution providers to the one global platform for all things tax/reg/compliance – the Sovos Compliance Cloud- has been resoundingly successful so far. And to achieve it, we are investing more than ever before in our employees, customers and technology. Materially more. Sovos has never invested as much in the company’s history. Also to achieve it, it’s taken and will continue to take innovation, transformation, and change. Change is indeed challenging, and change of this magnitude isn’t for everyone, I and we completely understand and respect that. We are always disappointed when a Sovos team member decides it’s no longer a fit, but we always support them and always wish them well. On culture, as thousands of Sovos employees will agree, it’s quite contrary to your observation. We have a culture that was already strong, and is evolving positively to be even stronger…we've received overwhelmingly encouraging feedback from both employees and customers about our direction, and our employee retention rates are at an all-time high. We deeply value our team members. While we can (and will) always do more, we have implemented various recognition programs, flexible time-off policies, incentive programs and bonuses to acknowledge the contributions and ensure well-being of our team members. And it’s WORKING. We have a more effective company, a better culture, and Sovos employees are doing the best work of their careers. I am personally excited about the positive impacts these changes are already having on our employees, clients and partners, and I remain committed to fostering a positive and inclusive workplace environment at Sovos. Thank you again for your feedback and also for the contributions you made during your tenure with us. We truly appreciate you. Kevin Akeroyd CEO