Sovos reviews

Thank you for sharing your thoughts. I take your feedback seriously, as does our whole leadership team. When I joined Sovos, I spent the first few months traveling extensively to our locations to listen and learn from hundreds of employees, and to our clients and partners locations to listen and learn. What the market / clients wanted from Sovos and what over 2,500 Sovos employees wanted us to be as a company crystalized very quickly, and we have relentlessly been driving – and relentlessly communicating our strategy ever since. Over 100,000 Sovos customers, thousands of Sovos employees, and hundreds of Sovos partners very clearly understand, and more importantly not only support, but WANT us to execute on this strategy as fast as possible. We get high marks on the level of communication, transparency, and candor from employees, partners, and clients. This commitment to transparency and candor is an absolute hallmark of the company. This vision to move Sovos from a collection of regional point solution providers to the one global platform for all things tax/reg/compliance – the Sovos Compliance Cloud- has been resoundingly successful so far. And to achieve it, we are investing more than ever before in our employees, customers and technology. Materially more. Sovos has never invested as much in the company’s history. Also to achieve it, it’s taken and will continue to take innovation, transformation, and change. Change is indeed challenging, and change of this magnitude isn’t for everyone, I and we completely understand and respect that. We are always disappointed when a Sovos team member decides it’s no longer a fit, but we always support them and always wish them well. On culture, as thousands of Sovos employees will agree, it’s quite contrary to your observation. We have a culture that was already strong, and is evolving positively to be even stronger…we've received overwhelmingly encouraging feedback from both employees and customers about our direction, and our employee retention rates are at an all-time high. We deeply value our team members. While we can (and will) always do more, we have implemented various recognition programs, flexible time-off policies, incentive programs and bonuses to acknowledge the contributions and ensure well-being of our team members. And it’s WORKING. We have a more effective company, a better culture, and Sovos employees are doing the best work of their careers. I am personally excited about the positive impacts these changes are already having on our employees, clients and partners, and I remain committed to fostering a positive and inclusive workplace environment at Sovos. Thank you again for your feedback and also for the contributions you made during your tenure with us. We truly appreciate you. Kevin Akeroyd CEO

Thank you for taking the time to leave a review. It is great to hear that you find our flexible work model is valuable! We hear that a lot from our team members and are proud to be able to provide this flexibility for our Sovosians. To address your comment on our CEO cutting the guts of this company, I have to disagree. We are making changes and we recognize that change can be difficult however it is making the company even stronger, a better partner for our customers, and more successful for our employees so that we can continue to be a leader in the market. We have to change some of our old ways of operating in order to support our customers, who are relying on us now more than ever for streamlined processes and efficiency. The industry we are in is very competitive, and we are making these changes to win and invest in areas where we were previously lacking. While it may not feel like an easy path, we have heard from many of our team members and customers that they are feeling the positive impacts of these implemented changes and will continue to support our employees on our journey to Level Up. Please reach out to me if you have any questions or would like to speak about this further. My door is always open! Alice Katwan – President, Revenue