Is Spectrum a good company to work for as a Phone/Internet Support?

Phone/Internet Support professionals working at Spectrum have rated their employer with 2.6 out of 5 stars in 40 Glassdoor reviews. This is a lower than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Phone/Internet Support Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Phone/Internet Support interview questions at Spectrum .

Does Spectrum pay Phone/Internet Support employees well?

Phone/Internet Support professionals rate their compensation and benefits at Spectrum with 4.6 out of 5 stars based on 40 anonymously submitted employee reviews. This is 21.7% better than the company average rating for salary and benefits. Find out more about Phone/Internet Support salaries at Spectrum.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (474) , Inbound Sales Representative (393) , Account Executive (372) , Sales Associate (363) , Retention Specialist (355) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (244) , Outside Sales Representative (219) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3295 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 632 reviews)); "Ppl would say comission but they promise a good commission within 2 months and it literally takes over 6 months." ((in 333 reviews)); "The 2 month training is good and you get mentors on the second month as you take your calls." ((in 323 reviews)); "Good money when deals go through and lots of free time if you are hitting numbers" ((in 316 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1196 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 376 reviews)); "Trainers and managers don't communicate" ((in 283 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 272 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 264 reviews))

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Spectrum

Spectrum Phone/Internet Support reviews

2.6

36% would recommend to a friend

(40 total reviews)

Chris Winfrey

99% approve of CEO

22% positive business outlook

Ratings by category

4.6

Compensation and benefits

3.0

Diversity & inclusion

3.0

Career opportunities

1.9

Culture & values

1.7

Work/Life balance

1.6

Senior management

Phone/Internet Support employees have rated Spectrum with 2.6 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Phone/Internet Support professionals have an average working experience there. Spectrum is rated 27% below average by Phone/Internet Support professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

40 reviews

4.0

Mar 13, 2023

Great pay

Internet and phone repair representative

Recommend

CEO approval

Business Outlook

Pros

Pay is great. Management can be relaxed (night shift managers easier to deal with) recvd multiple raises while working

Cons

Calls are back to back and never ending Was hard to get off night shift after switching to it

1.0

Jan 14, 2023

Bad company culture

Internet and phone technical support

Recommend

CEO approval

Business Outlook

Pros

The pay is decent and discounted services are great if you use their products.

Cons

The company cares little about actual quality of technicians and more about stats.

1.0

Dec 11, 2022

Run

Internet/phone repair

Recommend

CEO approval

Business Outlook

Pros

Benefits were decent. On-site cafeteria was nice.

Cons

If you want a company that'll change what you're expected to do outside of the realm of your job description several times per year, this is the place to go. Otherwise, steer clear.

Viewing 10 - 12 of 40 Reviews

Jobs at Spectrum

Customer Service Representative | SB Technical Support

Customer Service Representative | SB Billing Support

Customer Service Representative | Technical Support

Customer Service Representative | Offline Support

Customer Service Representative | SB Technical Support

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Spectrum

Spectrum Phone/Internet Support reviews

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Great pay

Bad company culture

Run

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