Spectrum Phone/Internet Support reviews

2.6

36% would recommend to a friend

(40 total reviews)
avatar

Chris Winfrey

99% approve of CEO

22% positive business outlook

Phone/Internet Support employees have rated Spectrum with 2.6 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Phone/Internet Support professionals have an average working experience there. Spectrum is rated 27% below average by Phone/Internet Support professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

40 reviews
3.0
Jul 20, 2023

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Recommend
CEO approval
Business Outlook

Pros

You don’t have to be technically savvy to perform well at the job, as long as you are following the manual you’ll be fine 401k match great benefits Easy way to move up in the company

Cons

It used to be 24/7 in all call centers which gave you multiple shifts to choose from Shift bid is first based on seniority You have first call resolution so if a customer calls in for something non related to what they spoke to you for, your performance is affected The surveys they have at the end typically the customer grades the company and not you which also affects your performance They prefer you to be in the office but there isn’t much seating available to find a seat Finding a parking spot is almost nonexistent

Viewing 7 - 9 of 40 Reviews

Glassdoor has 20,051 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.