Spokeo reviews

3.5

61% would recommend to a friend

(168 total reviews)
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Harrison Tang

72% approve of CEO

52% positive business outlook

Spokeo has an employee rating of 3.5 out of 5 stars, based on 168 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spokeo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

168 reviews
5.0
May 5, 2020

Generous, Laid-back, Fun...

Recommend
CEO approval
Business Outlook

Pros

Spokeo is the most generous company I've ever worked for. They care far more about comfort and perks for their team members than focussing strictly on the bottom line. They cater lunches seven days a week, host multiple events every month, have fantastic employee benefits, promote and support development training...the list could go on forever. They are bold and ambitious. They have a long term vision and they make team members feel like they are a part of it. For its size, Spokeo has a very large recruiting team. They are consistently looking for more brilliant and innovative individuals to join the team. I've worked for other tech companies who run a very slim skeleton crew where people burn out quickly. The founders of the company are down to earth. They don't take themselves too seriously. They care about the culture of the company. They care about the team. They lead with full transparency. The CEO even hosts weekly "Ask Me Anything" meetings where team members can submit top of mind anonymous questions that are answered on the spot. A risky but very telling move by Harrison Tang. It all comes down to this... The leaders of Spokeo care deeply about employee experience. They care less about lining their pockets. They strive to be better and more innovative everyday. They are investing in a strong team and a strong future. It's a nice change compared to what I'm used to. Also, the location is stellar. Working in Pasadena RULES!!!!

Cons

There is some internal processes that can be tightened up. There are a few teams that can be slimmed down and run more efficiently. There could be a better forum in place for team members to share and hash out product ideas.

1.0
Apr 17, 2020

A Lesson Not Worth Learning

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some genuinely awesome and talented people work here. The benefits and perks are above industry standard. The equipment provided is top-of-the-line.

Cons

Spokeo’s management team continues to act as its own worst enemy. From hire to exit, you’ll be amazed watching this team repeat the same cycle of mistakes. Eventually you’ll be caught in the crosshairs. You’ll think you’re safe... until you’re not. Accountability - there is none. Many of the leaders at Spokeo refuse to look within for the answers to their problems. Most employees walk on eggshells and avoid conflict by blindly agreeing to ridiculous proposals. You might try to fight it at first - they hired you for your decades of experience, right? You’ll quickly find out that a few HBR articles and a 2013 blog post from your-area-of-expertise.net make your leadership team more equipped to do your job than you are. The corporate brand is entirely disconnected from reality. The company that obscures its pricing/subscription model to sell private data to vulnerable customers can’t genuinely think it should be viewed as a champion of transparency. This absurdity has a real impact on the people responsible for the day-to-day operations of the company. I feel for the customer care team - no amount of free lunch makes up for being berated all day. I guess paying for premium ad placement of why Spokeo is a great place to work is cheaper than fixing the actual systemic problems. When things go from sour to toxic, senior managers have the luxury of being let go. The rest of us get to enjoy public humiliation, character assassination, and gaslighting while being moved deep into obscurity in an attempt to force a voluntary departure. You get bonus pain points if you’re a woman or person of color. Finding a new job is painful with Spokeo on your resume - prepare to articulate how you sold your soul and still have nothing of value to add to your portfolio.

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Spokeo Response
5y
Thank you for your years of service. We are sorry to hear about your experience at Spokeo, but we are glad that you took the time to provide your valuable feedback. We hope you shared your thoughts directly with your manager when you were at Spokeo since it would be difficult for us to address your concerns if we weren’t aware of them. “Listen With Empathy” is the first of our six core values, and it is part of our culture to constantly seek our teammates’ feedback so that we can continuously improve. We host a weekly “Ask Me Anything” (AMA) with our CEO, send monthly anonymous employee surveys on various topics, and have a dedicated Culture team whose job it is to help improve team engagement. We advocate for an environment where every team member has the opportunity to voice their opinions and contribute to a variety of projects because. We are proud of the progress we’ve made toward building the most transparent data company for both our customers and teammates. We provide our customers with actionable insights about the people around them at low and clear prices. We equip teammates with information and contextual knowledge to further collaboration and engagement. As an example, we share all financial numbers, user and product analytics, and customer care metrics in our monthly company meetings. This monthly company meeting also includes an “Ask Me Anything” (AMA) session where teammates can pose anonymous questions to our leadership team. We believe that transparency makes our world a better place, and we will continue to listen and improve so that we can fulfill our mission.
2.0
Mar 10, 2020
Recommend
CEO approval
Business Outlook

Pros

free food everyday, nice people and fun events

Cons

The product has never worked and they would rather build the company off of dark marketing. They treat people that work there like slaves meaning limited breaks and monitoring your every move including having your phone at your desk. If you're on the phones, prepare to be yelled at every five minutes unless you can take on the mental repercussions.

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Spokeo Response
6y
Thank you for sharing your feedback. Our priority in Customer Care is maintaining a high standard of service for our customers at all times, which includes supporting, coaching, and providing ongoing training for our front-line team members. We do not allow cell phones or electronic devices for personal use while assisting customers because we believe our users deserve our sole attention in providing a customized, distraction-free experience. While waiting for incoming calls, emails or chats, as well as during breaks, our agents are welcome to surf the internet, watch movies or listen to music at their workstations. Developing a positive work environment is both an on-going and evolving effort at Spokeo. We also make sure to provide each team member with regular breaks and full-hour lunch during their shifts. We encourage team members to reach out to their supervisors if they feel the need to take additional time between challenging calls. Our goal is to maintain a great balance between the needs of our Customer Care staff as well as the customers we serve.
Viewing 58 - 60 of 168 Reviews

Glassdoor has 178 Spokeo reviews submitted anonymously by Spokeo employees. Read employee reviews and ratings on Glassdoor to decide if Spokeo is right for you.