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      Spokeo

      Engaged Employer

      Spokeo reviews

      3.5

      61% would recommend to a friend

      (168 total reviews)
      avatar

      Harrison Tang

      72% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      Spokeo has an employee rating of 3.5 out of 5 stars, based on 168 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spokeo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      168 reviews
      4.0
      Sep 8, 2020

      Great place to work.

      Customer care
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing benefits: medical, vision, and dental premiums are 100% paid by the company. - Daily catered lunch (pre-COVID and WFH period) - Fun coworkers. It honestly feels like a big family. I've made friends here that I've kept in touch with even after they moved on to other companies. - Holiday and company anniversary parties - Department heads and team leads are very responsive to feedback and open to change - Our company is full of diversity and the founders are constantly in the loop and considerate when it comes to current events. - Reviews/raises every 6 months (up to 5% raise each time)

      Cons

      - WFH option was only offered to Customer Care following COVID. It was unheard of as an option for the department prior to that. - Customer Care and the other departments feel very disconnected from each other. - Customer Care is understaffed and the agents are often overwhelmed by the number of calls or chats coming in. Leadership has had to jump in and help every day for a long time now - There are not many opportunities to move up within Customer Care. We had more opportunities available a few years ago. - Raises could be better.

      avatar
      Spokeo Response
      5y
      Thank you for taking the time to post your feedback! We agree that the unprecedented situation with COVID-19 has brought forth many new challenges as it continues to evolve. Over the last few months, the Customer Care leadership team has welcomed the opportunity to serve our customers alongside our front line agents to provide the team and our customers with additional support. This positive adjustment has enabled the leadership team to reconnect directly with customers and has created a deeper understanding of what it means to be on the front line. This understanding also extends to advocating for team members to collaborate across departments. We are excited to have recently transformed what was once a Customer Care initiative into an inclusive Voice of Spokeo program across all departments of the company. Now all team members can voice their feedback and suggest ideas to improve our product and service. While we have had to make many adjustments during this time, we are beyond thankful to be in the position to accommodate remote work for all team members, and we will continue to look for more opportunities to preserve and enhance our team culture. Thank you again for your comments!
      5.0
      Jul 29, 2019

      Great place to work!

      Senior product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I enjoy the work environment here. People are friendly. It's an everyday thing to see co-workers smiling and laughing, in meetings and throughout the day. The ping pong tables and pool tables get a lot of use, and employees tend to have a healthy amount of socializing, including enjoying the company provided beer :-) Spokeo has done a lot in recent months to change in key areas where it was needed and I'm very optimistic about what the future looks like here.

      Cons

      I was warned by more than a few coworkers of the "Spokeo 15". With all the free food, snacks, drinks, and beer...it does take some discipline to avoid overeating! However, I love not having to make a decision about where to eat every day since they bring in lunch daily. Other than conference rooms, Spokeo has a very "open office" floor plan (even the CEO does not have an office). "Open office" floor plans have been all the rage in recent years, but some of us do our best thinking when we can isolate and control interruptions. The company has a history of not allowing working from home. For those of us who work most effectively by splitting work between environments, this precedent hinders top performance. I hear things may be changing to allow for more flexibility, and I certainly hope this will be so. I believe employees should be measured by the results they create, rather than the hours they are at their desk.

      5.0
      Sep 5, 2018

      Great work environment, great culture!

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked with the engineering team. Great environment to work, Spokeo gives you all you need to get the job done. Very transparent and a flat structure, your opinion matters and its heard. A lot of room for growth, you are given the freedom to influence your career path. Pay is very reasonable and there is room for a pay raise every 6 months. Free lunch, great benefits!

      Cons

      No 401k company match No standardized work from home policy

      Viewing 67 - 69 of 168 Reviews
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      ReviewsSpokeo reviews

      Glassdoor has 178 Spokeo reviews submitted anonymously by Spokeo employees. Read employee reviews and ratings on Glassdoor to decide if Spokeo is right for you.