Spreetail reviews

3.6

68% would recommend to a friend

(555 total reviews)
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Josh Ketter

64% approve of CEO

67% positive business outlook

Spreetail has an employee rating of 3.6 out of 5 stars, based on 555 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spreetail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

555 reviews
2.0
Aug 20, 2019

Game of Thome

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is free beer at beer 30, many cool and hardworking people, a true sense of energy in the air, and monthly company happy hours.

Cons

See the headline. Toward the end of my time at Spreetail, 120 people were let go without warning, following several supposedly successful months at the company. After our weekly meeting, we watched our coworkers pack up boxes, sobbing with just a 30-day severance package to get them through the month. When those people, departments, and Spreetail.com were cut so suddenly, despite all the cheerleading and meaningless financial jargon, the Spreetail we knew was replaced by another entirely different entity: Game of Thome. Whereas I understand that Brett and his associates are human and flawed, (as we all are), their sudden, remorseless, and drastic cut left 120 talented people without jobs. This lay off, however, also left existing team members without hope. Their creativity was stripped away and the team went back to doing mindless data entry. Meanwhile, Game of Thome's weekly saga continues - everyone shows up with a sense of foreboding. Whose head will be on the chopping block this week? What incestuous relationships occur among the higher-ups? What unanticipated power struggles will arise? And who will get axed in this next season? After the lay off, to boot, several high-performing people were then mysteriously demoted for reasons unknown. Some of the people - most in fact - who work at Spreetail are wonderful, talented, and hardworking. Others, particularly some of the early career people, are absolutely crazy. But I can understand why. They're an extremely high-anxiety, high-strung, humorless bunch who have worked to near-death and taken the mantra to a fanatical level. Look closely and you'll see a red ring of Kool-Aid around their mouths. The worst part is, management approves of and encourages this high-drama, emotional behavior with nonsense precepts of #actlikeanowner and #feedback and #difficultconversations. Spreetail consciously attracts high-achieving, largely white, entitled, and vulnerable kids - and the company makes them crazier, still, by convincing them that work is life. None of this is healthy. You'll hear a lot of other jargon and buzzwords thrown around, too. "Difficult conversations" is one. "Practice humility" is another overused phrase, but that won't stop your reports from talking to your manager and HR behind your back. As dictated by those lay offs, the company and management are unable to have those difficult conversations with problematic employees or uneasy situations . Whenever I met with higher-ups, I was horrified at how liberally they emphasize "difficult conversations" while they proceeded to evade those same, tough subjects with us and allowed entry-level employees to behave in unacceptable ways which would have terminated them anywhere else. I don't think management understands what these phrases mean or how cultish they have become. This company could be cool if it they'd ditch their silly mantras and hashtags and cult-like intensity, didn't stoke entry-level employees' drama-fires, re-pieced their employees' shattered trust, and returned to practicing humility.

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Spreetail Response
6y
We're sorry about your experience. We recognize the impact our decisions have had on the company and our team at large. We don%E2%80%99t take these decisions lightly as we recognize their impact to our colleagues and friends who have been on this journey with us. In response to your feedback, we are working to be more transparent on the current state of our business, both the good and the bad, and making sure we are communicating our plan, priorities and results more often. Our hope is that our mantra is used for positive growth, not as a weapon. We will continue to work on promoting a supportive environment where our team feels challenged, not over-stressed.
2.0
Jan 12, 2019

Have an exit strategy from day 1

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are early in your career this is the kind of place you want to start out. The business is overwhelmed by tons of different problems and wants to throw unexperienced, passionate people at them. You will have the opportunity to grow outside your degree and make a meaningful impact to those problems. If you want to start getting tons of great bullet points for the resume fresh out of school, you will have no problem doing so here. The business has been highly successful in their marketplace 'buy low sell high' mission. They have a powerful software backing their business that they have developed in house which enables them to power the machine at a low cost with high coordination with the business objectives. The people you work with are the most motivated and success driven I have ever worked with. The slackers don't last long here so you are constantly surrounded by people that want to push to improve in their own personal development and push the business forward. Community service is a primary objective of the business and the scope has extended much beyond the cities where they do business. From art revitalization to helping homeless get things to help them survive the winter months, the dedication they show towards making an impact should not be understated.

Cons

Note: I left in 2018, so if you are reading this later note that some of this could have changed. The company moves quickly and things change constantly, so if you have any question of the tougher reviews you read, I would strongly encourage having a discussion with a current employee before taking the job. Additionally, my view is framed from a particular department. Some departments around the company work differently and have different microcosms of culture, so make sure you chat with someone in the department you would be working in. The overall guidance from senior leadership has the illusion of being 'open and honest'; however, this really isn't the case. The flat organizational structure hides a very strange control hierarchy in which other divisions have a serious impact on your own personal development and team objectives. The direction of the company is to simply make more money and figure out the value proposition along the way. Because of the overall lack of direction, objectives quickly change to a higher money making opportunity and make it harder to pursue a single objective. Work life balance is non-existent. If you are not a single and childless human, I would recommend finding another place of employment. The management claims that the value delivered is most important, but you will only find people spending 50+ hours in the office (remote work highly discouraged) getting 'shout-outs' and 'employee of the month' awards. Remote unfriendly and tough hours has driven away a good chunk of the top talent which the business would simply say 'Spreetail isn't for everyone' - a message that says they have no desire to improve working conditions. Salary compensation is average, most of the business is somewhat underpaid while software folks will make at average or slightly better for the midwest. Unfortunately, salary is about your only benefit. Healthcare (dental and vision as well) is okay, average for the area but other companies offer things like HSA contribution which helps offset remaining costs, Spreetail does not. They have a stock compensation package called SARs which has a very questionable value for your future as opposed to a 401k that would be valuable to future employment. There are no other core benefits (such as legal assistance, mental health support, etc). While this is a great place to start your career I would not recommend it for continuing one. Current leadership is comprised of a lack of real experience in the fields they direct and it seemed that whenever we brought in someone with a high level of knowledge, they were gone within 6 months (or less!). In one particular instance there was a company announcement following the departure (about a 5 month tenure) of the Director of Operations with 20+ years experience in which the CEO practically laughed how they didn't work well together. If you come in wanting to change something drastically that you weren't asked to, expect to be shown the door. For growth, you will probably have someone trying to train you that doesn't have much field experience with what they are trying to train you to do. If you are looking for a strong mentor to grow your career, you will be fairly limited in your search. The company values are a recruitment tactic and are not persisted by the management team. Additionally sometimes it felt like the incredible work we did as a company for the community was nothing more than a method of cheap, good publicity. The work mattered and we really helped people, but sometimes it just felt disingenuous. Overall you will have one of two experiences at Spreetail; you will either drink the kool-aid and reap mediocre benefits, or you will be overworked, overstretched, and underpaid. With a company direction unestablished and a policy of unexpected departures, make sure you have your exit plan from day 1.

1.0
Aug 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Young motivated coworkers who are passionate about the work they do. Made some great friendships along the way Flexible schedule For the software department, things were great. Cruising along, releasing large projects, failing fast and iterating. You got to control a lot. Which you can't say about many companies. This was when the team focused on what VM started on, receiving orders and shipping out packages. It was great. Celebrate frequently. It was somewhat rewarding

Cons

There's a bubble, the bubble contains people who have a stake in the company. The frequent hiring of industry-leading experienced people, only to let go and replaced with someone from the inside is absurd. Immediate red flag for everyone on board. For the effort we all put in, the pay was mediocre. The merit raise is not a guarantee and expect to "prove" your value in front of upper management when in reality they have no clue what they want to see. Mix that with an already overworked team leads, you get great people leaving simply for less stress and equal reward. It started to spiral downward when they decided to throw an inexperienced engineer (I say engineer lightly) in the CTO spot. You could collect all the engineers who've left in the last 12 months and fingers would point ultimately back to this guy, one way or another. He has a severe lack of people skills and carries one of the most antic egos imaginable. Whenever he talks, everyone in the crowd is lost at what he's attempting to say - it's clear now he definitely didn't know what he was trying to say. All smoke, waiting on others to do the work for him. No vision. There's clearly more "ties" between him and the rest of leadership, no company in their right mind would let him stick around. Instead, they decided to demote likely the ONLY person that the entire software department would advocate for. The only person who we would have worked our butts off for. Imagine that. The turnover issue starts here. Even with that said, the .COM push (and yank) has lead the company to where it is today. Adding a company metric around hiring (hope everyone likes their backpack), pumping the offices as full as possible - literally. All to put over a hundred people out of a job. Where's the humility? Layoffs happen, it's the industry, but the way it was approached, the rumors, the lack of heads up, what kind of severance? No more company trip, no more giving to non-profits. The job market is wide open and there's not a lot Spreetail can do to recoup any time soon. Think long and hard before accepting a position here.

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Spreetail Response
6y
I appreciate the opportunity to work on this feedback. While I have a great amount of passion for engineering topics, recently I focused my attention away from deep technical topics. This softened the voice of engineers; which is unacceptable, and I apologize. Spreetail will encounter hurdles as we grow, and we need engineering at the table to solve them. I am dedicated to growing and finding the talent needed to guide and lead the engineering discipline. I have focused on revamping our processes to ensure engineering%E2%80%99s voice is engrained in every step of the problem at hand. I%E2%80%99m determined to ensure they%E2%80%99re heard, have direction, and receive recognition for everything they pour into Spreetail.
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