Spreetail reviews

3.6

68% would recommend to a friend

(555 total reviews)
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Josh Ketter

64% approve of CEO

67% positive business outlook

Spreetail has an employee rating of 3.6 out of 5 stars, based on 555 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spreetail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

555 reviews
1.0
Mar 14, 2019

Don't do it...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people I worked with on a day-to-day basis were extremely passionate and all-around great human beings. They were the reason I stuck around as long as I did. There were also many opportunities to socialize.

Cons

Where do I start? The CULTure? The inexperienced management? The promotion of those with no qualifications? The micromanaging CEO? You’ll see recent reviews covering all these things, but none of these problems started just recently – this is what Spreetail has always been. I’m glad I bailed when I did. Even a couple years ago, highly experienced hires didn’t stick around long. One former leader with a fantastic resume of outside experience made it only a few months before realizing he just couldn’t work with the CEO (Brett). Brett’s leadership style has one element – micromanagement. He doesn’t trust anyone to do their job well. He’s got his hands in everything. He demands numbers to back up claims or proposals, but when you show him data that back you up, he doesn’t believe them unless it all perfectly aligns with his preconceived notions. He has zero people skills. He’s much too confident while lacking the corresponding competence. None of the upper management, including Brett himself, have any real experience outside of Spreetail. Many of them started at the company soon after college, working for the incognito/absentee majority owner – Vitali Lapko – and have never known anything else. They don’t know how good companies operate. They think their silly little leadership books and cult-ish leadership retreats can give them everything they need to run a company, but as it turns out, Deepak Chopra doesn’t really teach you much when it comes to business. The culture…ahhhh the culture. Surprise! It’s a fraud. If you’re not drinking the kool-aid (see: dedicating your whole life and self to Spreetail), you already realize how awful it is. There’s no such thing as work-life balance. Even if you execute extremely valuable and profitable work, don’t expect to be promoted unless you’re in the office 60+ hours a week (as if hours equal productivity and value). They’ll sweep that under the rug with their favorite quote – “Spreetail is not for everyone”, but what that really means is they don’t care about employee well-being and they have no intent to change that. But hey, if you ARE drinking the kool-aid and ignoring all the other aspects of your life that make you a real person, then you can get promoted even if you are severely under-qualified! More than one of their department heads had been at the company for less than 5 years (at least one less than 3 years) in entry level roles…but they drank enough of that sweet, sweet nectar to somehow land a role that would be at least VP, if not C-level, status in any other organization. If that’s not a recipe for disaster, then I don’t know what is. But if you’re looking for your own heaping dose of impostor syndrome and are willing to evangelize for the cult, look no further! With all that said, if you still feel like working for a company like this, whose mission is nothing more than a rip-off of a Steve Jobs quote, go for it. Go make your “dent” in the universe! Steve said it was a “ding”, but whatever. Switch out one word and it’s original, right?

2.0
May 4, 2018
Recommend
CEO approval
Business Outlook

Pros

The office is new and looks very nice. They have a bar and nice big break room with free coffee along with a pool table, dart board, skee ball, and shuffleboard table (although these are very rarely used). The computers are new and they provide a multiple monitor setup and a standing desk and ergonomic chair. They have a good back story that makes the company fun and easy to sell to new employees and business partners. A large portion of their software is built in house and can be customized to the changing needs of eCommerce very quickly.

Cons

Spreetail is lead by inexperienced people who do not like to be challenged and cannot answer when they are questioned about the plans they come up with and how they realistically expect to achieve them. The CEO and core leaders are overconfident, do not understand a full long term P&L and are un-involved in the day to day business, many are rarely present in the office and thus are disconnected from their employees. This is not a retail company; they are a software company and do not understand how to be merchants, business intelligence analysis, or long term planning and forecasting. Extremely high turnover and an inability to recruit and retain experienced professionals is a key failure. While I was with the company I saw multiple mid to executive level employees with strong experience choose to leave in less than a year as they discovered, as I did, that they did not have a true plan or focus. Morale is synthetic and manufactured in order to look good publicly, but most all employees were stressed out, given unrealistic expectations, and hated coming to work. Very high pressure to post good public reviews on multiple social media platforms in order to be seen as a team player and to boost the company's image. They are probably at high risk of a lawsuit due to age discrimination as there are only a very small percentage who are over 30 let alone over 35. It appears that in order to keep overhead down they are focused on only hiring new college grads or people with only a couple years experience. If you watch their new hire announcements, which are frequent on social media, you will see a definite trend towards the younger candidates.

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Spreetail Response
8y
We appreciate your feedback. Creating a great place where people are proud to be from here is important to us. While we are investing more and more in learning and development (more on that below), ultimately we are not perfect, and we can absolutely own that. Even so, our growth over the past 13 years — 64% YoY at the time of posting this — shows that we are doing many things right as well. We are a company that has work to do, that is for sure. We are chasing perfection in all areas of our business, and a big area that you highlighted is on the growth and development of the team. Below is a list of ways we've expanded development in the last six months. Definitely many more things we hope we can get to. • Expanded onboarding program to 30 days of business and culture impact • Launching an Emerging Executive Leadership Program in the next month • Launching Fulfillment Center Leadership Development Program • We will run six Leadership Development Programs this year, with over 60 people going through • Created a Career Coach role specifically focused on people developing into new roles/expanding responsibility The other main area highlighted is on the culture. While we don’t view what you put as the culture, we do understand that our culture isn't for everyone. When we hire, we try our best to find the right people both in terms of culture and the impact they can make. Most of the time we succeed at those finds, but not always. We focus on impact. Previous experience helps get an interview, but it doesn't do much once the person is here; then it's about impact. We want people who want to be part of what we are doing, who are focused on making some incredible happen, and who understand what it takes to do that. There are many people who are really great people, but probably not right for Spreetail, and that is OK. We wish you well on your journey, thanks for the feedback!
1.0
Mar 20, 2019

The Ol' Bait and Switch

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most people not in upper management are extremely good people who I thoroughly enjoyed working with. My time here was also a great resume booster because I could try out so many different activities and skills.

Cons

Buckle up ladies and gentlemen, this ride is about to get bumpy... Speaking of bumpy rides, I'd like for you to imagine a great ship. First, suppose that this ship has been kept in a harbor as a museum piece. As the years go by some of the wooden parts begin to rot and are replaced by new ones. After a while, all of the parts have been replaced. Is the "restored" ship still the same object as the original? This is part of a thought experiment, the Ship of Theseus, and in this situation I believe that it is absolutely not the same ship as it first started out as. Spreetail has replaced just about every single piece of the ship and added more pieces than necessary, it was virtually unrecognizable to me after my 2 years with the company. You get lured in with fun activities and honeyed words about how laid back the culture is, but in actuality there are so many unwritten rules that you feel stagnated. For instance, unlimited PTO sounds pretty nice, right? What's not to like about that? Well, when you're guilted into not using more than a day or two every six months it sure doesn't feel very unlimited. You end up being treated like a slacker (by upper management) when you utilize your benefit. "Spreetail isn't for everyone" is often thrown around when someone leaves because they had no work/life balance. That's just a fun way of saying "You can't have a life to work here, and if you do, don't work here." There's another review on here that refers to the cult mentality and drinking the kool-aid, that person hit the nail on the head with that one. "Yes Men" get promoted and people with differing opinions get silenced.

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