Pros
Everyone at this company is here because they deeply care about the mission. The employees deeply care about one another (perhaps it's trauma bonding) and really want to support you. Even working remotely, it's a tight-knit crew and everyone wants to see each other succeed. The pay is fairly competitive and was one of the things that drew me here initially.
Cons
What can I say that hasn't already been said in Business Insider or the other reviews? The company's mission has been weaponized and 'move fast to change lives' really means work as many hours as it takes for us to establish ourselves as the industry leader. They will not invest in hiring enough headcount to support all the accounts we have at the standard they expect and product is not churning out the promised updates or new features when they say they will. They hire incredibly bright and driven individuals and then burn them out rather than give them the resources needed to scale their teams. Data investments need to improve 10x, bless the tiny team that is trying to keep pace with the needs of our clients. Managers start out incredible but the model set by Sr. leadership ends up molding them all into fear-mongering, micro-managers. They will say you are just in a 'busy season' and then you look up and realize you've been working 13 hour days for about 5 months straight and this is just the norm. You will ask to adjust workload and they will gaslight you into thinking you just have poor time management. I know multiple people who have started taking anti-anxiety, anti-depressants, or ADHD meds since starting this job. Spring Health feels like it is constantly at war with itself, those who truly care about the mission and wanting to do right by folks, those who will double down to get us to the light at the end of the tunnel. Meanwhile the other half (ahem the board and c-level) are in a race to make money as fast as possible, regardless of whether it means they will contradict their own values or chew up great employees in the process.