Pros
higher end of pay scale Most coworkers and direct managers are nice
Cons
Everything else- They will barely train and onboard you, then throw you into the deep end after 3 weeks. Our onboarding manager was fired during the 2nd week, and they basically tossed us to other coordinators to finish the training except they were so overwhelmed they did not really help… paid sick time is accrued at 1 hour for every 30 worked… you will be forced to work holidays and they will tell you the week before or sometimes the weekend prior. You have barely any wrap up time after calls and priorities/ expectations change all the time so KPI’s stay unclear. The job description is not accurate and they will continually add to your workload. All full time coordinators will get holiday pay, lunches paid and extra benefits which you will not while working the same hours, days holidays/etc. you can ask management for help but there is no flexibility or time for additional training since they want you on phones for 6+ hours a day, while also taking weekly trainings, having homework, emails and maintaining your own inquiries. You are the first line for all other teams, and other teams will throw their work onto you. If you do have meetings, they will constantly start late because everyone at this company is micromanaged and overworked, running late from back to back meetings. They will string you along and promise you a full time position only to tell you that is not the case during performance 1 on 1’s and give you their decision 3 weeks after the deadline… messy company overall and I would steer clear unless you want to pay with your mental health. Coordinators were always leaving on LOA or FMLA due to the stress…