Starbucks reviews

3.5

57% would recommend to a friend

(85,572 total reviews)
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Brian Niccol

34% approve of CEO

42% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,572 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

86K reviews
4.0
May 3, 2025

I was blessed :)

Recommend
CEO approval
Business Outlook

Pros

* great manager * loved my coworkers * have as much coffee as I like * got to learn how to make a variety of drinks fast * got to interact with customers, and the regulars were especially nice * only five minutes away from my house * flexible to pick up shifts at this Starbuck and other Starbucks in Connecticut * convenience of swapping shifts with co-workers * got to work at different Starbucks and see how workers do things differently * got to try new drinks before they were out * coffee tastings and a free bag of coffee per week * can arrange with manager to become a Coffee Master, meaning Starbucks giving you free education on coffee. * you can have a preferred schedule and end up working with your friends often. My coworkers were truly the best part of the job :) * Definitely learn how to interact with people well, and how to deescalate angry customers.

Cons

* BOGOS are a nightmare. There's 5x the amount of customers ordering 2x-4x sometimes as much, and even with a few people extra on the floor it's chaotic. * The occasional customer that would be verbally abusive was tough to deal with. * Whenever it got too busy for however many people we had on the floor it was stressful, but for the most part we were good * having to work Saturdays * it's a very tiring job physically, and sometimes mentally costing

2.0
Apr 16, 2025
Recommend
CEO approval
Business Outlook

Pros

You get all benefits by working just 20 hrs/week including healthcare, dental, vision, 401k with matching. All employees get Starbucks stock as well as incentives to open a savings account that some of your paycheck goes to each time. They pay for college tuition if you go through ASU online. The pay starts at $20 for shift supervisors and $15 for baristas with yearly raises.

Cons

Starbucks has become devoid of all personality in its stores and employees. When I started, we were allowed to wear unique pins on our aprons, we were allowed to wear shirts with soft patterns and muted colors, and could wear hats we wanted as long as it was within health code in our state. Now, there are no pins allowed on aprons, dress code is plain black or starbucks-speficic shirts and only starbucks hats allowed. Starbucks used to be a "third space" where people could come and sit down, use the bathroom, ask for water even if they didn't order anything. Starbucks has since revoked that "third space" policy it built its brand on and now you are not allowed to sit in a Starbucks, ask for water, or use the bathroom without being a paying customer. They will overwork you and still won't give you the hours needed to survive. Shifts are understaffed, having a maximum of five people to deal with the morning rush and then dropping down to three for the rest of the day. Corporate does not respect any of their employees.

3.0
Mar 18, 2025
Recommend
CEO approval
Business Outlook

Pros

The benefits are great, especially for part-time partners. They partner with ASU to provide free tuition to partners which I utilized and graduated a few months ago. Lots of opportunities to grow within the company if your interested

Cons

In all honesty, this is NOT an easy job. I would put Starbucks in the fast food category, despite their desire to be a third place for people, and to be a cozy coffee shop. I think they risen so much in popularity within a culture that expects fast service that they have to keep up. We are often focused on keeping our drive through times down, as well as not getting behind in making coffee and food orders. I appreciate all that Starbucks has done for me, and recommend for part-time benefits and the free tuition, but don't expect to make an easy buck, You will work hard for the small amount you make.

Viewing 325 - 327 of 85,572 Reviews

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