Starbucks reviews

Upper Management (District Manger, Regional Director) have priorities out of whack. The company shifted from supporting PEOPLE to PROFIT over everything. As a manager, you have to relay difficult conversations and decisions that you don't agree with to your team. If you are outspoken like myself and stick up for the team, you will be targeted and replaced. In the last 6 months alone Starbucks has fired 8 managers who were supporting Union efforts or disagreeing with labor management decisions. Corporate folks in HQ are complacent and do nothing to advance protections for retail employees. HUGE divide between retail and corporate operations. DM & RD demand managers keep stores open at all costs which leads to Store Managers working 6 & 7 days, opening and potentially closing the store, working over 50 hours to ensure the store continues to make money. If you can not do that, your labor budget will be restricted heavily.

Discriminatory practices from leads in the customer care department where ageism, and racism are the driving factors for lack of promotion. Low pay, and very arbitrary promotion system, where tracking performance is non-existent and abused by those in charge. When you ask what you can do to move up you are told to wait, wait, and wait until they can figure systems, and procedures out. Surprisingly, in that very same day you'll see or hear of a team mate being promoted to another team, and then others promoted on a very unclear basis. The only thing that is evident is that they are all in their 20's, white, or asian. Very suspicious for a company that promotes diversity, inclusion, and fairness. Sorry place to work. I'd say stay away. Even if you are a White or Asian employee they are also held back from promotion, as there is very little infrastructure in place for promotions and upward mobility on a whole. The morale is very very low in this area of corporate.