Love the company, the customers could use some work
Pros
Love my manager and my peers who do their best to support each other and be there for one another. Company offers good benefits, you're eligible for medical even if you're part time, and they even cover 20 free therapy sessions through a program called Lyra. Offered catastrophe pay for a couple months during the start of the pandemic, where you essentially got paid to stay at home. They also offered emergency sick pay if you contracted COVID, and give you paid time off to go get your vaccine. Flexible work schedule, you only need to be available for at least one weekend day. Easy to climb up the work ladder and get promoted if you are dedicated to your role and your team.
Cons
Customers are very aware of company policies and many go out of their way to take advantage of you. We do our best to give people the benefit of the doubt, but a lot of people bear horrible attitudes towards customer service workers and act like they can walk all over you, no matter how nice or accommodating you are to them. You have to have a tough skin in order to work in customer service, and learn how to let things roll off your back.