Starbucks reviews

3.5

57% would recommend to a friend

(85,607 total reviews)
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Brian Niccol

34% approve of CEO

42% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,607 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

86K reviews
3.0
Jun 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Starbucks can be the best place to work or the worst place -- and it's almost completely dependent on your leadership/partners. I work at a cafe store as well, which is helpful because the emphasis is less on wait times than it is in a drive thru store. A little less hectic, but still stressful. Benefits are really great for a job in this sphere, college tuition paid in full at ASU, health care, life insurance, etc etc. Flexible scheduling (if you've got a good manager!) and can be fun when you're staffed and with a capable team.

Cons

Constant push from corporate to streamline and get faster/more efficient while also improving customer connection scores which come in every week via survey. Frequently understaffed, every season expected to do more cleaning, more prepping, get drinks out faster AND make sure we connect more with the customer. Can be extremely overwhelming and high turnover rates mean that as an experienced partner you're sometimes the only one with skill on the shift.

1.0
Jun 7, 2021
Recommend
CEO approval
Business Outlook

Pros

My regular customers were great, they made it bearable to continue working here as did mostly all of my coworkers.

Cons

- Was told to come in when showing 3-4 COVID symptoms multiple times myself and other partners as well. - Scheduled outside of my documented availability multiple times and being told I need to find someone to take the incorrectly scheduled shift - manager being rude when frazzled, customer complaints about them and the whole staff has had at least one bad interaction with him - NEVER ENOUGH STAFF - Working in dangerous snow storms because we are "scheduled" so try harder people need coffee - manager standing literally right behind you and staring while asking how much longer as you prepare an item that was ordered 45 seconds ago and they stare at your DT times. - I personally just felt like I wasn't cared for at all working here during the pandemic, Starbucks preaches about the importance of community and fostering a safe environment for all but does not include their partners into this at all. We weren't even paid enough to be considered essential frontline workers and put ourselves, families and communities in danger. Overall, this job physically, emotionally and mentally drains me. I cry at work, before getting there and after I leave most days. It's June and I've used all my free sessions from Lyra that Starbs gives employees (obvious reasons why) We were given the slightest raise at some point in the last year but think about how Starbucks has completely bounced back as a company from the pandemic yet partners are still being overworked and underpaid.

4.0
May 15, 2021

Mixed bag, mostly good.

Recommend
CEO approval
Business Outlook

Pros

I’ve met some of the best people I’ve ever worked with at Starbucks. 90% of the time they went far and above what they needed to do to be above board.

Cons

About 10% of the time I met some really awful people at corporate who had a serious problem with anyone young who had strong career aspirations. Mostly upper middle management is where I found those people. At the very top I was always so impressed with Howard and Kevin, but above me and below them there were some rough people I’d avoid like the plague.

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Starbucks Response
5y
We appreciate you taking the time to leave your response. We're glad that you had a positive experience and appreciate your feedback. Partners truly are the core of our company, and we strive to ask for input, consider feedback and communicate transparently around company-wide decisions. It is our intent to ensure that everyone feels supported and cared for, and we will share this with our teams to ensure we continue to improve in this area.
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