Pay: Raises and bonuses are tied to a merit system that uses unobtainable metrics. For reference when I was hired over a year ago we were told we would have about 30-40 claims as a pending inventory. Since then they have doubled and tripled our inventories and didn't adjust any of the metrics to match the increased load. The way the department is managed: Severe lack of communication. Constant business decisions being made that make little sense. Example hired to be dual role, this is part time work from home, part time in the field. Over a year later they still don't have a plan for how this is going to work. No company car, equipment, schedule for any of it. Doesn't instill confidence. Example we had a support team that's job was to answer phone calls that claim specialists couldn't get to if they were busy. Management let go of the support team and decided to have the claim specialists go on the phone line for 3 hours a day to answer calls on other peoples claims. Mind you the whole point of this phone line was due to the specialists being to busy to answer the phone in the first place. Essentially we lost 15hrs a week of work time due to this change. Which leads to less work being done and more people calling in. Lack of staff: We are near a 40% turnover rate on new hires leaving within a year. They are constantly cutting support staff to save money. We need more support and so far everything done by the company has been the opposite. Workload. Training was subpar. Growth: was told by direct manager that there really isnt growth in the company outside of the department. Same manager will say things like you are doing great would love to promote you but the metrics arent good enough so i cant. Applied to numerous internal postings not a single interview. Currently in a "PAUSE" for lateral job moves, meaning cant switch departments.
