State Farm reviews

Unmanageable work load and you will be burned out. The amount of work is so bad you cannot even take off because you will come back to work overwhelmed with task. The job is also very micromanaged to the point they only care about metrics and not much about the actual day to day work. 80% of the time it is a hostile environment you are working in dealing with confrontations from customers and contractors because the claims have been re assigned 5 times due to people leaving from burn out. I will not recommend this job to anyone long term.

I am literally in the middle of a nervous breakdown solely from my job. As in I'm out on FMLA at the direction of my psych doctor. This same doctor told me our metrics are ludicrous and that she treats so many people in my department. Why would my doctor know my work metrics? Why? Because so many patients go to her having depression and anxiety as a result. We are tracked by our mouse movements, being in the right call state, the amount of time on the phone and the time typing notes after the fact. We have to reach certain numbers of tasks. Some people are scheduled for task time. Others phone only. So we are competing to reach a goal on an uneven playing field. Did I mention that Artificial Intelligence is listening in for particular phrases? I have so much anxiety even typing this out. Am i aware that call center employees must be measured in some way? Of course. Thats normal, fair, and to be expected. But to such a unattainable extent??? Why do I stay? Because I'm so close to being vested in the pension. I can't give up now. And I'm searching for another position within the company. Please consider your mental health before accepting a position at this company. Ask yourself why the turnover rate is so high.