Pros
Hybrid schedule, benefits, nice building.
Cons
No matter how hard you work, the inventory never seems to go down. For every five claims you complete, ten more come in. The new phone system makes staying on top of the workload nearly impossible. We’re required to stay in “Available” status at all times—even immediately after finishing a call. That means as soon as one call ends, another comes through, leaving no time to finalize notes or continue investigations. This is especially unrealistic given that we’re handling complex claims that require detailed research and documentation. Expectations are simply not manageable, and it’s taking a toll. The environment has become extremely stressful. Micromanagement is constant, and mistakes—no matter how small—are documented. More than half the team is currently on a write-up, despite being intelligent, hardworking professionals. Turnover is high, and most of us are actively exploring other opportunities just to get out of this environment. On top of that, I’ve been repeatedly told this job “may not be for me” and have felt consistently threatened with termination. There’s little to no support or coaching—only pressure. At this point, it feels less like a team and more like a constant test that’s impossible to pass.
