State Farm Associate-Claims Support/Claims Support Associate reviews

3.1

46% would recommend to a friend

(1,777 total reviews)
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Jon Farney

39% approve of CEO

38% positive business outlook

Associate Claims Support/Claims Support Associate employees have rated State Farm with 3.1 out of 5 stars, based on 1,777 company reviews on Glassdoor. This indicates that most Associate Claims Support/Claims Support Associate professionals have a good working experience there. State Farm is rated in line with the average (within 1 standard deviation) by Associate Claims Support/Claims Support Associate professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
3.0
Jul 7, 2017

No job security

Recommend
CEO approval
Business Outlook

Pros

Good people and appreciation from management.

Cons

They are flip flopping on business models and it is turning the company on it's head and losing customers and associates

1.0
Jun 30, 2017

Fear Culture

Recommend
CEO approval
Business Outlook

Pros

-It is a job -My time off requests are always approved. I have heard that it is difficult for other teams but I have not experienced difficulty in that area.

Cons

State Farm is a fear culture. Management will study your every move (they even have reports on how many times you move your mouse in hour increments). My manager runs reports all day (literally) but, as long as you are quiet as a mouse you wont get too much negative feedback. Of course they will sometimes complain you are too quiet. The expectations are astronomical regardless of the position you are applying for. If you show any visible signs of stress or voice your opinion too passionately, you are in for it. Management will call you into their cubicle and lambaste you and tell you that you are doing a horrible job. They will tell you that you are one step away from being fired. Of course it had nothing to do with that frown you had when they mentioned a new policy that involves even more micromanaging, I have had it happen to so many of my co-workers. It breaks my heart that good people are treated this way. The good news is that you wont be judged on your work. The bad news is you will be judged by how good an employee their computer programs say you are. Micromanaging on a level you have never experienced which includes: -Managers breathing down your neck (literally, you will feel their breath) -Trainers breathing down your neck (literally) -Having to record all of your bathroom breaks (literally) -Logging into a bunch of programs just to prove you are at work. Oh, and don't forget the time clock. Some other things to consider: -Incredibly low pay from the #1 insurance company should tell you everything you need to know about the way they value their employees but, if it doesn't keep reading. -If you talk above a whisper you will not last long. -You will be constantly asked to point out all of the good things you do because management is too busy to notice (literally). -When you do something good management then votes on who will be recognized instead of recognizing all the employees that did something good (literally). -They offer tuition reimbursement but good luck trying to get it. They are constantly changing the program to make it hard for employees to apply (I have heard from a leader that their process is easier). -Healthcare is so expensive I will save money taking the tax penalty. -Trainers and leadership are told not to help employees but, to show them where to find the information. That sounds okay except the information is not there so, you are on your own. -There is so much more but I am afraid Glassdoor wont post my comment if I mention other things. This review is 150% true. I actually went on Glassdoor and researched State Farm before applying and I mostly ignored the negative comments. If you are reading this, don't make the same mistake I did. The turnover rate is extremely high and most the people who stay are in a constant state of anxiety and depression. My stress level is so high I have had two anxiety attacks this week alone. I am writing this to help at least one person make an informed decision.

5.0
Jun 28, 2017

Claim Specialist

Recommend
CEO approval
Business Outlook

Pros

Great employer offering great benefits.

Cons

Limitations on locations for work.

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Glassdoor has 21,217 State Farm reviews submitted anonymously by State Farm employees. Read employee reviews and ratings on Glassdoor to decide if State Farm is right for you.