State Farm Associate-Claims Support/Claims Support Associate reviews

Burned out employees have a hard time using the vacation time they've earned. Shifts are not always conducive to work/life balance. Same for requesting time off.

Less than competitive pay resulting in a lack of quality candidates throughout the employee pool. Embarrassingly archaic software platforms--particularly for claims. Lack of consistency for employee evaluations. Schizophrenic environment that's rationalized as adjusting for "business need" yet never quite gets to the core of the problem at hand. Extremely poor training specialists who proudly have no experience with or exposure to the subject they're teaching, combined with irrelevant training curricula that don't adequately address the actual job to be done. Basically, the out of touch State Farm leadership has allowed the company's success to become its Achilles heel by resting on its impressive laurels just long enough for the competition to move ahead in crucial areas. Now the company is playing a clumsy game of "catch-up" by throwing it's considerable wealth at issues that require a more nuanced approach, leaving its policyholders and employees feeling the repercussions--case in point: the latest JD Power results. Would have been a great company from which to retire...