State Farm Associate-Claims Support/Claims Support Associate reviews

A lot has changed at State Farm the last few years. The company has been pinching pennies at the cost of dollars. The metrics have wrecked their good neighbor brand, but they may have saved a few cents limiting man hours. Now they realize customers and employees are not satisfied. Now the company goals for the next year is to coach to quality and quantity. I truly believe they are no longer the good neighbor- they are more like the selfish and "stingy" neighbor. I strongly dislike the prison that I live in each day. Additionally, I am underemployed and under paid. State Farm gives the perception that you can "move up" but now that I took the claims role, they have placed us on a stabalization. I did not got to college chool for so long to be stuck in a glorified call center.

Extreme micromanagement. Not treated as a person. We work to computers and not the people who are our customers. The metrics are unbearable and unrealistic. Good luck if you have a family because the workload is impossible. Overtime is often mandatory. Your work schedule changes every 6 months or less. The stress level very high. Cannot get time off when needed. Penalized if you get sick and can lose your job you exceed their designated point system. Public humiliation for not being the best in each metric category.