State Farm Associate-Claims Support/Claims Support Associate reviews

No work life balance....None! Unable to get time off unless planned a full year in advance. Micromanaged and overworked. They give you and inventory of of 250-300 complex claims and expect you to spend almost 1/2 your day answering calls for other co-workers claims. Customers are so upset with our service now, every call you get is from a mad customer. The only time you have to work your own claims is after business hours and on the weekends. All of the employees in the complex auto claim department are overworked and stressed out. Management knows this and can't do anything about it because it's all driven by corporate and our new CEO. People are quitting in droves and they are just hiring bodies to fill the seats. New hires have no idea what they are doing which just gets customers more upset. PTO is earned but no one is allowed to take it because we are so understaffed. You ask for a week off and you may be approved for a Tuesday and Thursday only for that week. All Friday and Mondays on the 2017 schedule are already at "capacity" so if you didn't fight for it at the beginning of the year, you won't get one the rest of the year.

No work life balance. Micro managed. Leadership vs associate