Pros
Continuing education, A+ rated company, largest home and auto insurance company in the USA.
Cons
No flexibility in schedule. Professional level employees are now treated with no respect. The blanket call center they have attempted implement in claims is horrible. We are are hiring less qualified entry level employees and not training them properly. Customer service levels are at an all time low. In the past State Farm cared very much about their employees and it showed in the way the employees treated our customers. Now employees are expected to work nights, holidays and weekends. Including Thanksgiving and Christmas. Management is also expected to work long hours with unreasonable expectations. We have become a company that treat employees as just another number and it shows in our service.
