The job I interviewed and signed up for is not the one I have
Pros
Working from home, and insurance is actually not bad as far as coverage goes, also I really think I lucked out with my direct leads and managers, they have all been and are wonderful people.....but there used to be others PROS as well. Like you've probably read in most of the over 3 star and below reviews they've slowly but surely rolled back any other benefits.
Cons
Where do I even begin? The work is completely monotonous and when you think you're signing on to help people find their style and feel their best, you're really just sending them the same polyester blouse in 10 different floral patterns. There is no variety and most of the time the only way to combat it is letting Fixes sit in your queue and hoping inventory opens up. Technical difficulties and malfunctions come at the expense of stylists having to shift hours or completely lose out on time they should have been able to work but couldn't due to forces outside of their control. Not to mention that due to business needs they can add or reduce hours partway through the working week. Speaking of reducing hours, they took away a majority of what made this job a winner when they forced all stylists to schedule DOWN TO THE MINUTE when they were working, We went from scheduling in how many hours we were working in a day (and being able to work them whenever was best for us) to now having to schedule in two different places hour by hour when we are working. For so many people this change in scheduling made working for Stitch Fix impossible, a lot of those people being stay at home parents. We lost so many wonderful stylists because upper management decided micromanaging was more important than the flexibility of their skilled staff. Stylists are constantly at the butt end of criticism, negative feedback, and abuse at the hands of both clients who are justifiably annoyed and frustrated that their requests cannot be fulfilled and a team of upper management that refuses to listen to the real feedback the people workers in the trenches give. And when real concerns are brought to attention, we are told to "be nice" and like so many reviews written before this one, the toxic positivity is RAMPANT. There is no incentive to work harder or faster, pay raises are capped at the 3 year mark and from my experience there is little to no ability to move forward or up within the company, only taking on more types of clients for the same pay. Standards are astronomically high for stylists and while it is said they take other factors into account, there always seems to be something you could be doing better because it feels like you're always doing something wrong. It's sad because those times where I have a client who I've actually been able to connect with on the level they expect from us for EVERY client are so few and far between because we are treated like robots meant to churn out Fix after Fix instead of human beings with a talent for helping others feel and look their best through fashion. That's what I thought I was going to be doing, instead I'm constantly worried if I'm moving fast enough, meeting numbers and standards that don't matter, and I can honestly say, my mental health has astronomically deteriorated due to this job. I was so excited about helping people feel great and at home in their clothes and instead I feel like a its all been taken away.
