Stitch Fix reviews

3.3

50% would recommend to a friend

(2,811 total reviews)
avatar

Matt Baer

59% approve of CEO

31% positive business outlook

Stitch Fix has an employee rating of 3.3 out of 5 stars, based on 2,811 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Stitch Fix employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
1.0
Oct 19, 2016
Recommend
CEO approval
Business Outlook

Pros

- Free snacks - Weekly lunches - Downtown office location

Cons

- Feedback not taken into consideration - Customer service is turning into a call center environment. - NO RAISES AT ALL.RAISES NOT GIVEN TO ANY EMPLOYEES THIS IS A COMPANY POLICY - Low paying job for customer service. $16/hour is not a livable wage. - Extremely poor management. - Many leads have no training and no idea what is going on. Are in charge of "teams" - As this company looks to go public shares will only be offered to certain positions - pointless BUSY WORK TASKS - Mundane mandatory meetings that you are forced to video conference in ....I could go on and on this place is going down hill fast in terms of employee appreciation

2.0
Mar 3, 2016
Recommend
CEO approval
Business Outlook

Pros

You get to work remotely which is awesome. However, it can be extremely isolating. There are often times where you are only judged base off your metrics but you may have clients writing you amazing reviews as well as retaining numerous customers. The success of the job should also be based on other success.

Cons

Managers seem to be over worked and under paid which is clear in email responses and their true investment in you. There aren't really any incentives for surpassing goals and expectations. You just feel like a number at times and that is frustrating.

1.0
Aug 11, 2015

Stylist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company has the potential to be awesome with the right people managers. They aren't there yet.

Cons

They pay you $15 an hour when they charge clients a $20 styling fee. Doesn't add up to me. They require you to style 4 clients per hour. Stitch Fix customers most likely do not know that they only get 15 minutes of a "stylist's" time for the money. Not a customer-friendly model. Stitch Fix management team religiously monitors the # of styles per hour you achieve. You'll feel more like a factory worker than a stylist. Whatever Stitch Fix executive decided that rule is not very intelligent and should move on before all the underlings quit. No flexibility on the minimum of 15 hours of styling per week. They say the 15 hour per week minimum is for their clients but it's really for their bottom line. If it's "part-time" work, let your people pick their hours and stop running what comes off as a dictatorship. Very low inventory for stylists to work with. Makes your low-paying job incredibly difficult and not very much fun.

Viewing 169 - 171 of 2,811 Reviews

Glassdoor has 2,881 Stitch Fix reviews submitted anonymously by Stitch Fix employees. Read employee reviews and ratings on Glassdoor to decide if Stitch Fix is right for you.