1.0
Oct 19, 2016
Customer Service turning into Call Center
Current employee, more than 3 years
Austin, TX
Recommend
CEO approval
Business Outlook
Pros
- Free snacks - Weekly lunches - Downtown office location
Cons
- Feedback not taken into consideration - Customer service is turning into a call center environment. - NO RAISES AT ALL.RAISES NOT GIVEN TO ANY EMPLOYEES THIS IS A COMPANY POLICY - Low paying job for customer service. $16/hour is not a livable wage. - Extremely poor management. - Many leads have no training and no idea what is going on. Are in charge of "teams" - As this company looks to go public shares will only be offered to certain positions - pointless BUSY WORK TASKS - Mundane mandatory meetings that you are forced to video conference in ....I could go on and on this place is going down hill fast in terms of employee appreciation