Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Summit Credit Union

      Engaged Employer

      Summit Credit Union reviews

      3.8

      66% would recommend to a friend

      (208 total reviews)

      Kim Sponem

      75% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Compensation and benefits

      3.7

      Career opportunities

      3.5

      Work/Life balance

      3.4

      Senior management

      Summit Credit Union has an employee rating of 3.8 out of 5 stars, based on 208 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Summit Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      208 reviews
      4.0
      Oct 29, 2017

      Retail and back office

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of great experience to learn due to complexity of the credit union. Great training program and support for career advancement.

      Cons

      Micro managers at high levels. Too many opinions from management. They need to learn to trust their staff working for them to make sound decisions.

      3.0
      Aug 26, 2015

      Excellent benefits, good company-wide work culture, bad lower-level management culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are fantastic. 15 vacation days a year, 5% into your 401K with up to an additional 5% matching contribution. Huge company-wide emphasis on work/life balance and a positive work culture.

      Cons

      Despite the company-wide emphasis on positive work culture, the lower-level management is relatively weak and doesn't address workplace issues, particularly interpersonal issues. In some instances, issues with employees who did not complete their work and contributed to a negative work culture were never addressed.

      3.0
      Mar 3, 2025

      Hostage to changing expectations

      Senior universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, good coworkers, many professional development opportunities

      Cons

      Because they can't hold onto call center employees after RTO was introduced, all branch lenders now have to be signed into the call center at all times and taking calls any time they don't have members in our offices. That along with constant "SOS" messages when there are under 5 calls in the queue make it extremely difficult to focus on the job I agreed to. They say we're "doing our part" by helping in busy times, but when are call center staff going to help in busy branch times? I didn't take a job in a call center for a reason and this change has me looking for other employment. It's a shame, because this was my favorite company I've worked for until they rolled this out.

      avatar
      Summit Credit Union Response
      1y
      Thank you for sharing your feedback, and we are genuinely sorry to hear about the challenges you have faced due to the recent changes in retail and call center operations. Your concerns about the impact on your ability to focus on your primary job responsibilities are important to us. At Summit, we aim to create a supportive and fulfilling work environment where our team members can build their careers while making a positive impact and make a difference in our community. We recognize that this situation has been frustrating and has affected your overall job satisfaction. We are committed to finding a balanced solution that ensures all operations run smoothly without overburdening any team. Your feedback helps identify ways we can improve our employees’ experience, and if you are open to discussing your concerns in more detail, please reach out to a member of the HR team, or your HR Business Partner. We would appreciate the opportunity to learn from your experience.
      Viewing 64 - 66 of 208 Reviews
      Related searches: Summit Credit Union jobs | Summit Credit Union salaries | Summit Credit Union benefits | Summit Credit Union interviews
      ReviewsSummit Credit Union reviews

      Glassdoor has 213 Summit Credit Union reviews submitted anonymously by Summit Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Summit Credit Union is right for you.