Goals are extremely unrealistic and growing every year. Company is very much focused on the quantity vs quality. As a lender, you're forced to stay one night a quarter to be a telemarketer for 2 hours- that's on top of the "outbound calling" you're expected to do throughout your normal day. I worked at multiple branches throughout my time there. My goals were the same whether I was working in a city of 250k people or a city of less than 10,000. As a long-term, experienced employee I was expected to train new employees in positions that were above mine (including management) but never good enough for a promotion. I was promised promotions for completing certain tasks, but once those were done the list was changed. Promised raises that never happened. I had managers that would say one thing to my face, telling me I was doing well, and then turn around and tell their managers the exact opposite. One critique I had during an "observation" (aka manager sits with you to nitpick your work) the only bad feedback I got was that I said "okay" too many times- yet in a later review I was slammed with poor feedback. Sales goals are rising every year while bonuses are getting smaller.