Is Support.com a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Support.com have rated their employer with 2.8 out of 5 stars in 34 Glassdoor reviews. This is a lower than average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open Customer Service Representative Jobs at Support.com now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Support.com .

Does Support.com pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Support.com with 2.0 out of 5 stars based on 34 anonymously submitted employee reviews. This is 29.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Support.com.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 448 reviews)); "Good benefits and 401k" ((in 90 reviews)); "great training still in training." ((in 56 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 24 reviews)); "Some great coworkers" ((in 23 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 183 reviews)); "poor Management with in company" ((in 88 reviews)); "If you get a good supervisor" ((in 75 reviews)); "More and more responsibilities with no raises." ((in 44 reviews)); "Queue, terrible managers, bad pay, bad upper management." ((in 37 reviews))

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Support.com

Support.com Customer Service Representative reviews

2.8

49% would recommend to a friend

(34 total reviews)

Lance Rosenzweig

32% approve of CEO

22% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.4

Work/Life balance

2.3

Culture & values

2.1

Senior management

2.0

Compensation and benefits

2.0

Career opportunities

Customer Service Representative employees have rated Support.com with 2.8 out of 5 stars, based on 34 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Support.com is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

34 reviews

3.0

Aug 29, 2023

it's ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good work environment and consistent hours.

Cons

low wages and few opportunities for advancement.

4.0

Dec 27, 2022

Nice boss

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice boss Easy task No time track Bingo every friday

Cons

Low salary No parties Lack of meetings No benefits

4.0

Sep 14, 2022

Support is a great company, but

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Many benefits Work from home Allowed Split shifts Supervisors are helpful when they can help

Cons

Works with Comcast Fast paced Problem more with Comcast and not Support

Viewing 4 - 6 of 34 Reviews

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Support.com reviews FAQs

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Support.com

Support.com Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

it's ok

Nice boss

Support is a great company, but

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