Surescripts reviews

For a relatively small/mid-size company, the culture is far too bureaucratic. The trend in recent years has been to withhold information at the top, which means there is a lot of confusion at the middle and lower levels of the company regarding the overall strategy and direction. Sr. level management is at times paralyzed by a fear of making the wrong decision. A lot of people want to share their opinion and have a seat at the table but no one wants to "own" the decision. The result can be a frustrating working environment where people are very busy trying to ensure everyone has a say but ultimately nothing gets done. Also, the company seems more apt to hiring from the outside then promoting from within.

Surescripts used to be a company with little turnover, but in 2013, long time employees have been either coached out or outright fired in favor of outside hires to revive their Clinical Interoperability business. Career advancement is not based on merit, but rather who you know. Job openings aren't posted for employees to apply to rather it seems like management already has their buddy in mind for the role. Despite frequent complaints of this practice, the CEO publicly acknowledges employees saying he has no idea this is happening when he himself has been frequently engaging in this practice. I'm not sure why the company picked the current Crystal City location. Most of the employees at Surescripts seem to live in the suburbs of Virgina, and a Tysons Corner or Reston office would have made more sense. The only convenience of this location is the fact that it is right next to Reagan Airport, making it convenient for the CEO, who flies in once a month for meetings. To make matters worse, employees are charged to park daily and the location is over a mile from a metro, limiting metro as a transportation option.