Synergy BIS reviews

Thank you for leaving your review on Synergy—we’re sorry to hear it was not a pleasant experience for you. As a government contractor, Synergy’s work hours and environment are largely dictated by our customers (the government agencies that we support). This contract is mission-critical, sustaining systems that must remain in production 24/7 as they support our military in active service around the world. Depending on the project, that does require some staff (including management) to be in an on-call rotation during “off-hours.” If you are considering a position with Synergy, please discuss the core hours and on-call requirements before interviewing. Not all positions have these requirements. While we can agree that the work is demanding, many of our staff find that challenge to be exciting and even motivating! Of course, though, no one likes to be in a situation where the assignments are so overwhelming that you never get ahead. We completely agree that the initial transition into this particular contract was a huge hurdle with an almost impossible deadline, and that some of the decisions we had to make during that time were far less than ideal. We’ve been transparent about that with the team there and have learned many lessons that will be very helpful should we ever face a similar situation. That’s probably where you observed some “butts in chairs” hiring decisions that had to be made early on. But thankfully, most of those inexperienced hires have settled into a productive regimen and some have become star players on our team! Most who have remained on the team would agree that the culture has evolved into a manageable environment, and we are able to bring on quality additions to the team as needed.

We apologize that you have had this experience. We understand that the transition from the incumbent company to our company as the prime contractor was a stressful time for all parties involved. Our objective was to reach out to as many people as possible using flyers, sending emails to current employees, etc. We had a very short time to prepare and though we tried our best to provide attention to every candidate, sometimes we were stressed for time, which might have made us appear impolite. This was certainly not our intention. As you are a current employee, you must have been observing how the Synergy team and management are engaging in the work. Our CEO, CTO, and other senior staff are very involved, and they meet the employees and the customers regularly. In fact, some of the employees gave us positive feedback on how much attention the corporate management gives to this project. We are aware that the team does a phenomenal job and we appreciate that very much. True – it’s difficult to get a complete understanding of all your tasks at the transition time of the contract, but we are learning more every day. We would like to meet with you and know more about your work, as well as get your advice on how we can do better. Our company offers 2 health care plans for our employees to choose from. One is a high deductible health care plan with an HSA. To offset the cost of the high deductible, our company contributes 50% of the deductible annually. We also offer a traditional EPO plan without an HSA. These types of plans are becoming very popular, as the unused HSA dollars belong to you, which can be used for any future healthcare needs. We are open to suggestions for alternative medical plans, and suggestions can be submitted to the Human Resources department. All employees received at least 3 weeks (15 days) of paid time off, and we encourage employees to use their earned PTO to promote a healthy work/life balance. We take employee satisfaction very seriously and realize that taking a pay cut is extremely difficult for anyone. During the transition, most of our employees got their current salary or a higher pay. We have looked at the salaries again last quarter and made some adjustments. As a general practice, we look at everyone’s compensation every quarter and adjust whenever we can. If you still have a lower than before compensation, please approach your manager if you have concern and we guarantee to take that into serious consideration.