T-Mobile reviews

3.6

62% would recommend to a friend

(23,170 total reviews)
avatar

Srini Gopalan

50% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,170 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23K reviews
4.0
Oct 29, 2010
Recommend
CEO approval
Business Outlook

Pros

*great pay w/ commission 8.25/hr plus commission..... *lowest rate plans *decent coverage *customer care is awesome to work with when helping customers *most customers are loyal

Cons

*black sheep of all the carriers, have to work harder at converting ppl from other carriers *decent coverage....means customers coming from verizon and att may have had better coverage *flexpay should be optional. i think t-mobile needs and option for deposits for those who want regular accounts.... *SOME managers are very lazy. usually busier stores have managers who work hard and hold their ground. slower stores barely ever see their manager *more laid back than other companies, sometimes felt unprofessional *Constant outreach. The only company i've noticed where we have to go out to other businesses and lure people in to the store. If we wait for customers, we won't get any business. (slow location)

3.0
Oct 3, 2010
Recommend
CEO approval
Business Outlook

Pros

benefits, paid time off, incentives, prizes, awards, employee phone plans, discounted phones, you can be yourself, management is personal like talking to a friend

Cons

copay for emergency room visit is too high $150... the pay could be much better for the work that has to be perform...work needs to be equal to the pay

3.0
Oct 2, 2010
Recommend
CEO approval
Business Outlook

Pros

The pay is pretty good. Not alot in means of salary, but bonuses can add up. Team work is good there

Cons

If people dont walk in the store, you get told you arent any good at selling... Changes to their commission structure will always give you less.

Viewing 23077 - 23079 of 23,170 Reviews

Glassdoor has 24,549 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.