Is T-Mobile a good company to work for as a Store Operations Associate?

Store Operations Associate professionals working at T-Mobile have rated their employer with 3.4 out of 5 stars in 1,060 Glassdoor reviews. This is a lower than average score with the overall rating of T-Mobile employees being 3.6 out of 5 stars. Search open Store Operations Associate Jobs at T-Mobile now and start preparing for your job interview by browsing frequently asked Store Operations Associate interview questions at T-Mobile .

Does T-Mobile pay Store Operations Associate employees well?

Store Operations Associate professionals rate their compensation and benefits at T-Mobile with 4.1 out of 5 stars based on 1,060 anonymously submitted employee reviews. This is 5% better than the company average rating for salary and benefits. Find out more about Store Operations Associate salaries at T-Mobile.

How happy are Store Operations Associate professionals working at T-Mobile?

63% of Store Operations Associate employees at T-Mobile would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Store Operations Associate professionals have also rated T-Mobile with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at T-Mobile?

Mobile Expert (3047) , Sales Associate (1267) , Retail Sales Associate (1130) , Sales Representative (755) , Customer Service Representative (700) , Retail Store Manager (671) , Retail Associate Manager (547) , Account Executive (378) , Manager (314) , Store Manager (298) , Retail Sales Representative (270) , Sales (207) , Software Engineer (195) , Assistant Manager (165) , Account Expert (157)

What are the pros of working at T-Mobile according to real employee reviews?

"Mobile benefits are great and I could imagine someone working at HQ is very happy with life because of them." ((in 3448 reviews)); "Good pay working part time when at the right store with the right traffic and are good at sales." ((in 2165 reviews)); "This is a company with a great culture and a set of policies that are very positive for employees." ((in 952 reviews)); "So many great people that work here Positive results in the past few years have created good momentum" ((in 786 reviews)); "Making commission was good but not consistent" ((in 676 reviews))

What are the cons of working at T-Mobile according to real employee reviews?

"Poor Management Unprofessional You might get unlucky and get a manager that doesn't know what he is doing and the employees suffer" ((in 937 reviews)); "Bad manager who has no idea what is going on a day to day basis?" ((in 527 reviews)); "Executive Management and Senior Leadership is lacking direction and does not back you up or provide any constructive coaching." ((in 390 reviews)); "long hours for the job; a multitude of supervisors that you are required to give information to ensuring that job is complete to their satisfaction" ((in 343 reviews)); "No stability with frequent layoffs expected every year now." ((in 229 reviews))

T-Mobile Store Operations Associate reviews

3.4

63% would recommend to a friend

(1,060 total reviews)

Srini Gopalan

30% approve of CEO

43% positive business outlook

Ratings by demographic groups

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Store Operations Associate employees have rated T-Mobile with 3.4 out of 5 stars, based on 1,060 company reviews on Glassdoor. This indicates that most Store Operations Associate professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Store Operations Associate professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

1K reviews

3.0

Jun 28, 2026

Strong benefits but morale has taken a hit

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

Benefits, health care, 401k match, employee stock purchase plan, operate as a business owner, team building and culture within stores is strong and team-focused.

Cons

Since CEO change and merger with Sprint, morale has dipped considerably. Company chases stock price and how Wall Street judges it over building longterm and valuing employee happiness and feeling valued. No longer feels UnCarrier.

2.0

Jun 24, 2026

Mixed environment with decent perks but poor leadership

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

4.0

Jun 10, 2026

Great culture and pay, but work-life balance struggles

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

- A great culture can be created if you establish this as a leader in your location. - Compensation is lucrative when you achieve your goals

Cons

- work life balance can be a challenge - Depending on your leadership team, you may not get the development you need to grow within the organization.

Viewing 1 - 3 of 1,060 Reviews

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T-Mobile Store Operations Associate reviews

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Strong benefits but morale has taken a hit

Mixed environment with decent perks but poor leadership

Great culture and pay, but work-life balance struggles

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