T-Mobile Store Operations Associate reviews

3.4

63% would recommend to a friend

(1,060 total reviews)
avatar

Srini Gopalan

30% approve of CEO

43% positive business outlook

Store Operations Associate employees have rated T-Mobile with 3.4 out of 5 stars, based on 1,060 company reviews on Glassdoor. This indicates that most Store Operations Associate professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Store Operations Associate professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

1K reviews
3.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Uniforms Quarterly Stock PTO Great earning potential.

Cons

Typical Retail BIG push to self service with no transparency on future. Pressure for credit cards apps. Sr Leadership can be out of touch with what actually goes on in a store. Depending on your Sr Manager your gonna be good or your going to hate your life.

3.0
Feb 6, 2026

Was Okay

Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, good base pay + bonus

Cons

The culture has nosedived and they are restructuring frontline to make way for a fully digital (self serve) experience.

Viewing 13 - 15 of 1,060 Reviews

Glassdoor has 24,575 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.