Is TP a good company to work for as a Client Operations Representative?

Client Operations Representative professionals working at TP have rated their employer with 4.1 out of 5 stars in 12,749 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Client Operations Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Client Operations Representative interview questions at TP .

Does TP pay Client Operations Representative employees well?

Client Operations Representative professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 12,749 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Client Operations Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13894) , Customer Service Representative (CSR) (5153) , Customer Service Agent (2597) , Analyst (1525) , Customer Service (1481) , Expert em Interação (1409) , Content Moderator (1266) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (727) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2008 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1815 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1793 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1489 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1248 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3789 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2491 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1508 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 370 reviews)); "Poor communication and dropping classes with little notice" ((in 292 reviews))

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TP Client Operations Representative reviews

4.1

83% would recommend to a friend

(12,749 total reviews)

Jorge Amar

92% approve of CEO

77% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.1

Culture & values

4.1

Career opportunities

4.0

Work/Life balance

4.0

Senior management

3.9

Compensation and benefits

Client Operations Representative employees have rated TP with 4.1 out of 5 stars, based on 12,749 company reviews on Glassdoor. This indicates that most Client Operations Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Client Operations Representative professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

13K reviews

1.0

Jun 19, 2017

"Worst organisation ever"

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

If you want to start a first jobs is perfect

Cons

- If you are not Portuguese you can't grow in the company, they make you dream and they speak about meritocracy, but they don't respect it. - They propose you to pass internal training to help you to grow but they never come back to you. In the company that work for you and you can grow just if you have a lot of friend with already a very good position and if you speak Portuguese. Also a big problem with the organization in general, the management team don't know how to manage people. - They are all false in front of you with smile etc.. but they don't want you to show that you are better than them, they are to scare to lose they job. - A lot of pressure on the CRS but the responsable of the problem is the management team.

TP Response

We are sorry to hear that you felt that way. Favoritism is clearly not tolerated in the workplace. We are committed to providing our employees a professional and transparent environment wherein all employees are treated well, listened to and and given equal opportunities. If there are any other issues that need to be addressed, kindly give us a feedback at http://bit.ly/TPHR-form. We're sorry your expectations were not met while you were with us and we wish you all the best in your future endeavors.

3.0

Jun 17, 2017

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They provide competitive pay. They also give good amount of hours. Will work with you schedule if you meet the metrics the first three months you are there.

Cons

Taking calls can get very repetitive and frustrating. Not many people can stay handle talking to customers for eight hours straight, not to mention sitting at a cubicle that long either.

TP Response

We are sorry to hear that you felt that way. Our aim is to see to it our employees are enjoying their job while following the rules and regulations set by the company. This is to ensure standards are met and excellent customer service is provided. Would you please share your feedback with us at http://bit.ly/TPHR-form. Best regards.

2.0

Jun 15, 2017

Interview and Orientation Process

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, Advancement opportunities, Cafeteria, Weekly food trucks, Fun contests monthly with good prizes

Cons

Rude supervisors, Bad training, unprofessional, check distribution is never on time

TP Response

We appreciate your candid review and thank you for bringing this to our attention. We always see to it to make our employees feel that they are cared for, treated well and attended to while being trained and equipped with the skills needed for their job. Rest assured, this will be dealt with and proper actions will be taken.

Viewing 12382 - 12384 of 12,749 Reviews

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