TP Client Operations Representative reviews

High turnover rate, miscommunication between managers and supervisors leave the customer service representative lost and confused and also they sometimes want you to go against what the contracting company requests you to do which will turn around and bite you. Horrible work environment . Customer service reps know more than supervisors so if you have a question, they never give you the right answer. When you work On CERTAIN holidays you only get time and a half for every other hour. You have scheduled breaks and lunches. Just can't take it when you want, so make sure you don't drink too much water and have to go potty

Benefits are pretty bad. No paid vacation for a year, no sick leave (ever), and 401(k) contribution is pretty bad. Health insurance will be revamped soon to meet ACA standards, but for the time being is really not a benefit. Schedules will flip on you with no notice. Being a third-party also means you're largely at the will of the client.