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      TP

      Engaged Employer

      TP Client Operations Representative reviews

      4.2

      85% would recommend to a friend

      (17,140 total reviews)

      Jorge Amar

      94% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      Client Operations Representative employees have rated TP with 4.2 out of 5 stars, based on 17,140 company reviews on Glassdoor. This indicates that most Client Operations Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Client Operations Representative professionals compared to other employers within the Management & Consulting industry (3.7 stars).

      Reviews by job title

      17K reviews
      4.0
      May 17, 2014

      Relaxed Environment

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      very relaxed environment, approachable people from from recruitment up to managers

      Cons

      Schedule changes-but this is the reality of BPO industry

      avatar
      TP Response
      8y
      Thank you for the positive comments. We see to it to provide our employees approachable and helpful colleagues who can provide them guidance and support. Please share your feedback with us at http://bit.ly/TPHR-form. Have a pleasant day ahead!
      1.0
      May 14, 2014

      Poor managment

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There's always overtime due to always being understaff

      Cons

      stressful place to work, schedule changes every other month, terrible.

      5.0
      May 5, 2014

      Providing the best to its clients.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Projects are stable that will last through number of years. If you want to be trained or enhance your skills as a call center agent, Teleperformance is the best place to work to. It will hone your skills in dealing with customers as well as improving your vocabulary skill set needed for the job. That is why if other BPO companies in the Philippines learn you came from Teleperformance Philippines, they will give you the utmost importance because they know you were trained hard for the job and became excellent in the career of being a call center agent or customer service representative.

      Cons

      The first cons is the security of tenure. Yes, the projects are stable and last for number of years. But for an agent to stay with the project is that they need to perform well and maintain their stats. Handling time and response time are manageable but results from the surveys of the client's customers are uncontrollable. Second cons is the career opportunity within the company itself. Yes, they provide career opportunity to become team supervisors and managers but the tenure will depend on the performance of the agents. If an agent would like to change career but still within the company, it will take a lots of time for them to get a chance to get inside and have a more stable position within the company.

      Viewing 17071 - 17073 of 17,140 Reviews
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      Glassdoor has 100,639 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.