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      TP

      Engaged Employer

      TP Inbound Customer Service Advisor reviews

      4.6

      80% would recommend to a friend

      (6 total reviews)

      Jorge Amar

      Not enough data to show CEO approval

      99% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      6 reviews
      1.0
      Aug 16, 2017

      JD Williams - Demoralizing since they took over

      Inbound sales advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people & the location, literally nothing else since they've took over in June 2017.

      Cons

      Average Handling Time is managed to the extreme without any margins, sales targets go up as you take more calls & do keep in mind your average customer is 77, you're rushing a elderly person for their order! You even get told off for going 2 minute toilet breaks when lines are quiet.

      avatar
      TP Response
      7y
      We are sorry to learn about this experience. We want to hear more from you. Kindly share this via http://bit.ly/TPHR-Form for immediate assistance. Thank you.
      2.0
      May 18, 2017

      Extremely disorganised

      Inbound customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a job that pays the bills. There are some events and special days. Good location and good facilities.

      Cons

      Team Leaders and Managers are very disorganised; depending on which one you ask a question work related, you can get a different answer (that doesn't seem to be correct, answers should be always the same); most of the times they don't know the answers and tell us to ask one colleague, making you have to wait some minutes until one becomes available; most of the times they also are unapproachable, making you feel a bit scared in going to them and asking questions.

      avatar
      TP Response
      9y
      We appreciate your candid review and thank you for bringing this to our attention. We always want to make sure our employees feel that they are treated well, listened to and given constant support. We'll make sure to conduct an investigation to avoid similar instances from happening again. Thank you.
      1.0
      Dec 29, 2016

      High volume call center. Inbound mostly but they will put you on outbound calls if it's slow. Consultative sales

      Inbound sales advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay. Great floor Walker's to help. Great potlucks. Great people to work with. New building is much larger with two cafeterias.

      Cons

      Half an hour for lunch break. Upper management lies about permanent position. They will say it's permanent when it's not. Strict rules about electronics on the call floor. Will fire you if seen with a cell phone. If you have a pay check mishap like I did. Good luck!

      avatar
      TP Response
      9y
      Thank you for your honest review. Our goal is to provide our employees a pleasant experience while making sure our clients' customers' sensitive personal and financial information is secure.
      Viewing 4 - 6 of 6 Reviews
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