Is TP a good company to work for as a Customer Service Representative/Licensed Insurance Agent?

Customer Service Representative/Licensed Insurance Agent professionals working at TP have rated their employer with 3.2 out of 5 stars in 85 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Representative/Licensed Insurance Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Licensed Insurance Agent interview questions at TP .

What are the top reviewed jobs at TP?

Customer Service Representative (13925) , Customer Service Representative (CSR) (5153) , Customer Service Agent (2603) , Analyst (1526) , Customer Service (1486) , Expert em Interação (1412) , Content Moderator (1270) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (939) , Agent (897) , Team Leader (813) , Executive (779) , Operations Customer Expert 1 (730) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2034 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1823 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1810 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1456 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1260 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3804 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2492 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1543 reviews)); "Bad managment and supervisor." ((in 500 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 356 reviews))

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TP

TP Customer Service Representative/Licensed Insurance Agent reviews

3.2

41% would recommend to a friend

(85 total reviews)

Jorge Amar

Not enough data to show CEO approval

81% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.3

Culture & values

3.1

Work/Life balance

3.1

Compensation and benefits

3.1

Career opportunities

2.7

Senior management

Customer Service Representative/Licensed Insurance Agent employees have rated TP with 3.2 out of 5 stars, based on 85 company reviews on Glassdoor. This indicates that most Customer Service Representative/Licensed Insurance Agent professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service Representative/Licensed Insurance Agent professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

85 reviews

2.0

Jul 19, 2025

Don't work here

Licensed insurance agent

Recommend

CEO approval

Business Outlook

Pros

Daily pay is offered if you need it

Cons

Micromanaged, don't accept issues beyond your control

TP Response

We regret that your experience wasn’t positive. Your feedback helps us improve. Please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can understand your concerns better.

4.0

Jul 9, 2025

Decent work for the pay

Licensed insurance agent

Recommend

CEO approval

Business Outlook

Pros

Working from home. Optional overtime and bonuses.

Cons

It is very unorganized at the start of each contract.

TP Response

We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.

5.0

Apr 21, 2025

A Wonderful Experience

Licensed insurance agent

Recommend

CEO approval

Business Outlook

Pros

Training has been a journey. I feel like I have grown so much since the start. Overall, learning how to do the job is straightforward and there is so much help offered!. I would like to thank Sheret Kelly for being such an awesome, understanding and patient trainer.

Cons

Throughout training the biggest con has been my own personal reasons. Feeling a bit of nerves taking my first calls. Other than that, there is always guidance to seek in every situation.

TP Response

Your positive review means a lot to us! We're glad to have you on board and look forward to achieving great things together.

Viewing 4 - 6 of 85 Reviews

Jobs at TP

Licensed Insurance Representative - Onsite

Pre-Licensed Representative - Onsite

Pre-Licensing Training Agent - Remote

Florida

View job

Licensed Health Insurance Sales - On site

Licensed Health Insurance Sales - On site

Port Saint Lucie, FL

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TP Customer Service Representative/Licensed Insurance Agent reviews

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Don't work here

Decent work for the pay

A Wonderful Experience

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