Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      TP

      Engaged Employer

      TP reviews

      4.4

      89% would recommend to a friend

      (74,746 total reviews)

      Jorge Amar

      95% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      TP has an employee rating of 4.4 out of 5 stars, based on 74,746 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Reviews by job title

      75K reviews
      3.0
      Sep 16, 2015

      AVP Finance & Accounts

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Big Company having presence globally

      Cons

      No Clarity and communication is lacking

      avatar
      TP Response
      8y
      Thank you for sharing your opinion. We see to it to promote open communication in the workplace and let our employees feel that they are listened to, valued and well-informed. If there are any other issues that need to be addressed, kindly go to http://bit.ly/TPHR-form. Rest assured, this will be dealt with and proper actions will be taken.
      4.0
      Sep 16, 2015

      A great job with stressful moments

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Teleperformance Boca Chica was a great experience. The training period was delightful and informative and fun, and our trainer, Janice Romero, made the learning process fun and informative, while always keeping things professional. By the end of training, our class became closer and more engaged, as friendships were created and blossomed. Our team focus grew and we built ourselves into a force which could now move out to the call floor with new vigor and knowledge, ready to help any and all customers.

      Cons

      Some things to be desired would be longer hold times to acquire accurate information. This includes refreshing a hold every 2 minutes to check back in with a customer to inform them we are still investigating an issue and will place them on hold again. Also, some minute, detailed issues in certain assignments are not addressed, as not everything can be taught in training, but there seems to be a sense of disconnect between different teams and supervisors regarding the manner of execution with certain tasks, i.e. some supervisors accomplish a task via Method A, while other supervisors accomplish said task via Method B. This might confuse the CSR as to which method should be used. There should be one method, or at least the CSR should be informed how many methods there for a particular task.

      avatar
      TP Response
      9y
      Thank you very much for taking time to write that review! Our goal is to make sure our employees undergo comprehensive training and be provided constant support to be able to be competent and effective at work. Warm regards.
      3.0
      Sep 15, 2015

      Customer Service Agent

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, career advancement, people are pleasant, typically you do the same tasks daily and it's pretty easy

      Cons

      Management, constant change, rules and policeman change day to without you being aware, management really sucks

      avatar
      TP Response
      7y
      We are sorry to find out about your experience here in TP. We aim to be transparent to our employees and at the same time make sure to secure their jobs. we hope you can share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com to investigate what happened. Thank you.
      Viewing 73627 - 73629 of 74,746 Reviews
      Related searches: TP jobs | TP salaries | TP benefits | TP interviews
      ReviewsTP reviews

      Glassdoor has 100,792 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.