TP reviews

4.4

89% would recommend to a friend

(74,719 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

75K reviews
5.0
Aug 20, 2015
Recommend
CEO approval
Business Outlook

Pros

I can't think of anything positive about this company. I couldn't figure out why the people who were already working there found the newcomers as threats until they told us in the classes how much they enjoy firing people. The metrics are really unfair

Cons

We had to work 12 hour shifts 3 days in a row and the pay didn't even compensate for the slave work they had us doing. On days where we had to work 12 hours they gave us two 15 minute breaks and 1 hour lunch and on the days we worked 8 hours they gave us no breaks---you had to eat either before work or after you clocked out .So you would be hungry the whole day dealing with rude customers. The customers were extremely impatient and were quick to ask for a supervisor but the supervisors never wanted go get on the phone. They would tell you to deal with it . $10 an hour was not enough for what we had to deal with on a daily basis. The managers were very disrespectful and thought they could talk to you any type of way. The trainers would get mad if we needed their help and they were very lazy. What they taught us in the classrooms had nothing to do with what we had to do when we got to the floor. We were learning all over again even though we spent a month in the training classes. If a angry customer hangs up in your face you'd have to call them back immediately or else it would mess up your metrics.Even if you've already answered your customer's question and the call drops you have to call them back or it will mess up your metrics. I advise everyone that decides to work at teleperformance not to go work for sprint. I suggest you choose a different company. Any company but sprint.

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TP Response
7y
Thank you for your review. We commit to ensure that we provide our employees enough trainings to be able to do their jobs effectively. We are sorry to learn about this and we would like to investigate it further. Kindly contact us via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com. Thank you and have a good day!
3.0
Aug 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Great work environment among teams; loads of experience for entry level candidates.

Cons

Advancement and career solidity is difficult to obtain, despite having the credentials. Pay is below what any person in IT should start out. Not enough communication between supervisors and other departments.

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TP Response
9y
Thank you for the positive comments. Our goal is to see to it our employees have a fun but professional environment so they could enjoy their work and company of their coworkers. Wishing you a great day ahead!
5.0
Aug 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Your superiors and co workers are insanely friendly, the systems are easy to navigate and the customers are usually quite friendly and thankful for the service.

Cons

The training and nesting periods are a bit brief but they get you overall prepared for the job.

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TP Response
7y
Thank you for taking time to write this review. Our aim is to provide our employees a positive work environment. We wish you all the best!
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