Pros
I can't think of any, it makes more money than fast food.
Cons
I worked for sprint tech support through the phone lines and it's very unorganized. They take away so much power from the regular reps and expect to us to not do supervisor calls. They give so little information in our database about these phones that most of the time we resort to downloading a proxy on the computers because we cant access a lot of tech websites through google to help troubleshooting. We get transfers from other reps from other countries who barely know english and don't do their job properly. Tech support is required to do everything in regards to sprint. Half their computers don't work and their towers aren't much better. Focus more on improving internally before tricking customers to join Sprint. Supervisors don't paid much more than regular reps.