Is TP a good company to work for as a CSR- Remote?

CSR- Remote professionals working at TP have rated their employer with 3.8 out of 5 stars in 17 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open CSR- Remote Jobs at TP now and start preparing for your job interview by browsing frequently asked CSR- Remote interview questions at TP .

Does TP pay CSR- Remote employees well?

CSR- Remote professionals rate their compensation and benefits at TP with 3.4 out of 5 stars based on 17 anonymously submitted employee reviews. This is 23.4% worse than the company average rating for salary and benefits. Find out more about CSR- Remote salaries at TP.

How happy are CSR- Remote professionals working at TP?

65% of CSR- Remote employees at TP would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. CSR- Remote professionals have also rated TP with a 3.7 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13923) , Customer Service Representative (CSR) (5153) , Customer Service Agent (2603) , Analyst (1526) , Customer Service (1486) , Expert em Interação (1412) , Content Moderator (1270) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (939) , Agent (897) , Team Leader (813) , Executive (779) , Operations Customer Expert 1 (730) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2034 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1823 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1810 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1456 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1260 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3804 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2492 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1543 reviews)); "Bad managment and supervisor." ((in 500 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 356 reviews))

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TP CSR- Remote reviews

3.8

65% would recommend to a friend

(17 total reviews)

Jorge Amar

Not enough data to show CEO approval

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Culture & values

3.7

Work/Life balance

3.6

Senior management

3.5

Career opportunities

3.4

Compensation and benefits

(Remote CSR) employees have rated TP with 3.8 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most (Remote CSR) professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by (Remote CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

17 reviews

3.0

Jan 7, 2024

Honest opinion

Remote customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great when it came to gaining experience and understanding to employees

Cons

Pay, no benefits. or holidays pay

TP Response

Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to tell us more about your experience so we can work with you and resolve it.

5.0

Dec 13, 2023

A great place to work!

Remote customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great communication from and between management. Equipment provided. Tons of incentives. You get to pick your schedule after training! Options to cross train.

Cons

Nothing in my opinion. Sometimes it can be anoying to have tech issues, but that happens at any office job.

3.0

Oct 31, 2023

3 stars remote, 1 star on location

(remote csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home which isn't anything special on TP's part for offering this

Cons

Terrible location to work at, dirty cubicles, etc When working remotely the systems are held together with duct tape Pay does not match inflation, effectively losing money every year you stay Internal systems that were broke in 2016 are still broken in 2023

TP Response

Thank you for bringing this issue to our attention. We’re sorry you had a bad experience, and we want to do better. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com with additional feedback so we can further assist you.

Viewing 13 - 15 of 17 Reviews

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Honest opinion

A great place to work!

3 stars remote, 1 star on location

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