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TSYS|Total System Services

Engaged Employer

TSYS|Total System Services reviews

3.6

68% would recommend to a friend

(2,269 total reviews)
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Cameron Bready

64% approve of CEO

65% positive business outlook

TSYS|Total System Services has an employee rating of 3.6 out of 5 stars, based on 2,269 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TSYS|Total System Services employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Dec 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Good people, for the most part.

Cons

Executive management expends much more effort on community PR, than actually taking care of the work force. Constant buy-in to the next big thing in management style, and they always have to hire consultants to tell them how to do that...which brings restructuring and lots of stress. HR policies geared towards creating a hive of generic worker bees with no private lives or personalities.

1.0
Sep 15, 2016
Recommend
CEO approval
Business Outlook

Pros

Formerly part of First National Bank of Omaha, and now part of TSYS. Until 2016, TSYS Merchant Solutions was based in Omaha and was the heart of the direct merchant segment. Knowledgeable people, dedicated staff (think people spending 20+ years w/ the company). Not the fastest with deploying new technology or on the cutting edge, but a solid group of teams with customers best interests at heart and decades of experience and loyal customers. With the TSYS acquisition of TransFirst in early 2016 this is all changing.

Cons

TSYS corporate (thank you Troy Woods) has put in charge the entire TransFirst executive leadership team over the North American Merchant Segment. The former President (Mark Pyke) was forced out with the announcement, after he helped manage the entire acquisition. What a classy maneuver! The TransFirst executive team is straight out of Goodfellas, and has made it apparent that TransFirst is in charge, and that TSYS Merchant Solutions in Omaha is going to slowly be dismantled and most likely eventually shut down. So far two 'synergies' have occurred, laying off over 60+ employees in Omaha, with at least two more rumored to be forthcoming. The truly sad part is that this could be simply how corporations work when two like companies come together. This is acceptable and just part of business...except its truly sad when the company who is at least 10 years behind in technology and product offerings, and has a tyrannical top down leadership style is the one put in charge. In 2016, Omaha has made their Financial numbers every month through August 2016. TransFirst...0 for 8. The TransFirst back end is hosted by a third party who literally just declared bankruptcy. So an unsupported back end that can't implement October Regulatory, yes put them in charge and let's move all of our clients that way!! No company or customer risk there! I truly have never seen anything like this in any industry. This is literally going to bury TSYS Merchant Solutions, and will drag down TSYS overall for years to come. There is no future with this company currently. Check out the TransFirst reviews.

1.0
Feb 8, 2016

Stay away if you can.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, generally friendly environment. Very active in the Managed Services space relative to Credit Card processing.

Cons

Company culture is definitely small town Georgia, good-ole boy environment. By and large the management team has come up through the ranks after many years of service. Therefore they are happy with the status-quo and the way things have always been done (which is typically 20 years ago). New or innovative ideas ideas are generally frowned on or dismissed out of hand. ........Can only speak for the Managed Services division. Cannot opine on the other areas.

Viewing 16 - 18 of 2,269 Reviews

Glassdoor has 2,396 TSYS|Total System Services reviews submitted anonymously by TSYS|Total System Services employees. Read employee reviews and ratings on Glassdoor to decide if TSYS|Total System Services is right for you.