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TSYS|Total System Services

Engaged Employer

TSYS|Total System Services reviews

3.6

68% would recommend to a friend

(2,269 total reviews)
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Cameron Bready

64% approve of CEO

65% positive business outlook

TSYS|Total System Services has an employee rating of 3.6 out of 5 stars, based on 2,269 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TSYS|Total System Services employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
3.0
Feb 22, 2019
Recommend
CEO approval
Business Outlook

Pros

The pay was really good, Overtime was amazing and you had more sick time and vacation time than with other employers. Promotions and raises could get tricky at times, but if you knew what you were doing you could still get away with things like issuing an extra month of credit or approving shipping for retention

Cons

When the former owners sold this company they left employees that were loyal to them for the decade they were open. These employees, for the most part, are hard working, old, and will have a hard time interviewing and learning skills for a new job. Reason being is that they already invested a good portion of their life to the company. There are also layoffs now, one in April, one in October and we know more are coming. When layoffs do happen, employees are getting a month. However, what are they going to pay the employees that were so loyal to the company?

1.0
May 9, 2018
Recommend
CEO approval
Business Outlook

Pros

This place used to be fine

Cons

The work culture here is absolutely terrible, we are asked to work more than 12 hours a day and often over the weekend. The work life balance at this company is horrible. The situation has been like this since the management has changed in 2016. There were about 1000 people laid off in 2016, some without any notice. Those who were left were asked to pick up the slack and work overtime to make up for those laid off. They are taking advantage of this situation, asking employees to work like machines, this was completely demoralizing. Those employees who are willing to suck up to management get all the promotions and praise while the individual contributors aren't recognized for their contributions. Promotions and job offers are also given to friends and family without any reason. There is no opportunity to learn and progress in your career at this company. Most individuals at this company don't support each other or have each others back, they are all out for themselves. They often try to take credit for the tasks completed by others. The immigrants all stick together in clicks and speak their native tongue in meetings. This is an unprofessional environment and not a good place to work. This was not what I expected as an immigrant looking to live the American Dream.

1.0
Mar 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Their contact center in Omaha is outstanding. Shem and Leon are great managers. Most everyone is great to work with.

Cons

They sold their soul to the devil. In order to be one of the largest credit card processors they purchased Transfirst. They allowed Transfirst management to stay on board and they now call all the shots. TSYS kicked nearly 1000 Omaha employees in the butt and laid them off. Corporate greed in its finest. They are now run by the most non-caring Italian New Yorkers on the planet complete with that New York Attitude.

Viewing 13 - 15 of 2,269 Reviews

Glassdoor has 2,396 TSYS|Total System Services reviews submitted anonymously by TSYS|Total System Services employees. Read employee reviews and ratings on Glassdoor to decide if TSYS|Total System Services is right for you.