TTEC Customer Service Representative CSR reviews

3.2

46% would recommend to a friend

(765 total reviews)
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Kenneth D. Tuchman

56% approve of CEO

38% positive business outlook

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 765 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

765 reviews
3.0
Nov 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Overtime is available at times.

Cons

You don’t have much control over your schedule.

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TTEC Response
7mo
Thank you for sharing your experience. We’re glad you’ve had the opportunity for overtime when available. We also appreciate your feedback regarding scheduling — insights like these help us explore ways to better support our employees. Wishing you continued success in your role!
1.0
Oct 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home Some management

Cons

No room for mistakes, constant write ups

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TTEC Response
8mo
Thank you for sharing your experience and for being part of the team. We’re glad to hear you appreciated the work-from-home option. We also value your feedback regarding management practices and performance policies — insights like these help us continue improving how we support and engage our employees. Wishing you all the best in your future opportunities.
3.0
Oct 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Incredibly easy job. They hire good people as agents.

Cons

Rules apply to some and not others. Don’t go above and beyond because they will just take advantage of you aka not pay you more. Also the pay for the role is well below average. At least the project I was a part of had no future for work from home. Which is silly because for that low level of pay and after commuting, you are making barely above minimum wage. The tobacco surcharge is ridiculous. They double bill you on it and then never return the money.

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TTEC Response
8mo
Thank you for sharing your experience and for being part of the team. We’re glad to hear you appreciated the people you worked with. We also value your feedback regarding pay, consistency in applying policies, and project-specific work-from-home options — insights like these help us continue improving fairness and support for our employees. Wishing you all the best in your future opportunities.
Viewing 34 - 36 of 765 Reviews

Glassdoor has 13,282 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.