TTEC Customer Service Representative CSR reviews

3.2

46% would recommend to a friend

(765 total reviews)
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Kenneth D. Tuchman

56% approve of CEO

38% positive business outlook

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 765 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

765 reviews
5.0
Oct 27, 2025
Recommend
CEO approval
Business Outlook

Pros

great company that gives opportunities for work-life-balance

Cons

like other companies, company restructuring is inevitable

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TTEC Response
8mo
Thank you for sharing your experience and for recommending us! We’re happy to hear you’ve enjoyed the opportunities for work-life balance — it’s something we strive to provide across all roles. We also appreciate your perspective on restructuring, as change is a natural part of growth. Wishing you continued success in your journey with us!
3.0
Oct 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay and the fact they offered daily pay for the project I was on

Cons

Constant system issues . Micromanaging and always unsure of contract ending terms . Not a stable job if it’s a temporary position.

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TTEC Response
8mo
Thank you for sharing your experience with us. We’re glad to hear you appreciated the pay and flexibility of the project. We also value your feedback on system performance and job stability — insights like these help us continue improving our tools and communication. Wishing you all the best in your future opportunities.
3.0
Sep 30, 2025
Recommend
CEO approval
Business Outlook

Pros

• Manageable workload, especially with non-US customers • Good environment to gain experience • Calls are generally easy to handle

Cons

• High pressure to meet sales targets and INPS • Low basic pay and uncompetitive incentives • Motivation can be hard to maintain due to poor rewards

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TTEC Response
9mo
Thank you for sharing your experience and highlighting both the positive aspects and the areas for improvement. We’re glad to hear you found the workload manageable and the environment supportive. We also take note of your comments on incentives and motivation — feedback like yours helps us continue enhancing our rewards and recognition programs. Wishing you success in your future career journey!
Viewing 37 - 39 of 765 Reviews

Glassdoor has 13,281 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.